Blog posts

Zendesk and Claimlane integration icons displayed side by side on a blue background

Zendesk RMA: How to optimize the returns process (2026)

Learn if Zendesk is the place for your business to handle complex after-sales requests.

Returns

Returns Analytics, 10 Events to Reduce Resolution Time

Returns Analytics 101: 10 Events Every Operations Leader Should Track

Track the 10 core claim events that power effective returns analytics.

Returns

Gorgias Alternatives for Returns Management

6 Best Gorgias Alternatives for Returns Management (2026)

Gorgias is a popular support help desk, but when it comes to returns management it might not be the best.

Customer Experience

Loop returns alternative

7 Loop Returns Alternatives for Ecommerce Returns (2026)

Loop Returns works well for Shopify fashion brands, but it’s not right for everyone. Explore alternatives here

Customer Experience

🎄 December Product Update

In our December product update, we’re excited to reveal major improvements across the platform.

Customer Experience

How to Handle Product Recalls: A Simple Guide for Retail and Ecommerce Teams

Product Recall Management: How Retailers and Brands Execute Recalls in 2026

Learn how to manage product recalls smoothly. Contact customers fast, simplify returns, and protect your brand

Ecommerce

10 Questions Every Operations Leader Should Ask Themselves

10 Operations Questions That Find Where Your Team Loses Time

10 simple questions to find slow steps, reduce manual work, and improve daily operations.

Operations

New EU GPSR law affects product safety, retailer duties, and warranty claims.

GPSR – What Retailers Need to Know About the New EU Law for Warranty & Claims

New EU GPSR law reshapes product safety rules and warranty duties for retailers. Key requirements for 2024.

Warranty

Real insights from Angling Direct on our most recent webinar.

Keeping Customers Hooked: How Angling Direct Transformed Their Warranty Process

Angling Direct, the UK's leading fishing tackle retailer with 58 stores, transformed their warranty process.

Warranty