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Blog posts
Zendesk vs Claimlane: What's the Difference? (And When to Use Both)
Zendesk manages customer conversations; Claimlane powers structured returns and supplier claims.
Daniel Sfita
November 6, 2025
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5 minutes
Article
How to Reduce Claim Resolution Time in Customer Service
Learn simple ways to reduce claim resolution time, remove manual work, and improve customer service workflows.
Daniel Sfita
October 30, 2025
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3 minutes
Article
6 Workflows That Make Life Easier for Your Customer Service Team
Discover 6 Claimlane workflows that automate returns, refunds, and escalations.
Daniel Sfita
October 23, 2025
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3 minutes
Claimlane Partners with tonies to Automate Returns and Warranty Claims
Claimlane partnered with tonies to deliver automated returns and warranty management across multiple markets.
Daniel Sfita
October 20, 2025
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2 minutes
Article
Why Forwarding Claims to Suppliers Is Harder Than It Should Be
The core issue is a cumulus of factors from different entities, with partial context and different systems.
Daniel Sfita
October 8, 2025
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5 minutes
Article
When, where and how to notify customers during the returns process
Send proactive updates at the right moments. Notify customers automatically.
Daniel Sfita
September 25, 2025
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5 minutes
Insights
10 warehouse challenges that our new Warehouse Module solves
Running a warehouse isn't easy. We’ve listed 10 warehouse challenges that our newest feature solves.
Jens Ackermann
September 18, 2025
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3 minutes
Claimlane Updates
Claimlane and DSV Partner to Make Returns and Shipping Easier
We're proud to announce we are partnering up with leading shipping provider, DSV to not only simplify returns
Jens Ackermann
September 17, 2025
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1 minute
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