Blog posts

10 Questions Every Operations Leader Should Ask Themselves

10 Practical Questions Every Operations Leader Should Ask

10 simple questions to find slow steps, reduce manual work, and improve daily operations.

December 4, 2025

New EU GPSR law affects product safety, retailer duties, and warranty claims.

GPSR – What Retailers Need to Know About the New EU Law for Warranty & Claims

New EU GPSR law reshapes product safety rules and warranty duties for retailers. Key requirements for 2024.

November 27, 2025

Real insights from Angling Direct on our most recent webinar.

Keeping Customers Hooked: How Angling Direct Transformed Their Warranty Process

Angling Direct, the UK's leading fishing tackle retailer with 58 stores, transformed their warranty process.

November 21, 2025

When Does Warranty Registration Make Sense to Offer?

When Does Warranty Registration Make Sense to Offer?

Warranty registration for complex items with real aftersales needs can save time and improve CX.

November 20, 2025

Returns Analytics, 10 Events to Reduce Resolution Time

Returns Analytics 101: 10 Events Every Operations Leader Should Track

Track the 10 core claim events that power effective returns analytics.

November 13, 2025

Zendesk vs Claimlane illustration showing customer support on one side and structured claims management on the other

Zendesk vs Claimlane: What's the Difference? (And When to Use Both)

Zendesk manages customer conversations; Claimlane powers structured returns and supplier claims.

November 6, 2025

How to Reduce Claim Resolution Time in Customer Service

How to Reduce Claim Resolution Time in Customer Service

Learn simple ways to reduce claim resolution time, remove manual work, and improve customer service workflows.

October 30, 2025

6 Workflows That Make Life Easier for Your Customer Service Team

Discover 6 Claimlane workflows that automate returns, refunds, and escalations.

October 23, 2025

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