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🎄 December Product Update

In our December product update, we’re excited to reveal major improvements across the platform.
How to Handle Product Recalls: A Simple Guide for Retail and Ecommerce Teams

Product Recalls: A Simple Guide for Retail and Ecommerce Teams

Learn how to manage product recalls smoothly. Contact customers fast, simplify returns, and protect your brand
10 Questions Every Operations Leader Should Ask Themselves

10 Practical Questions Every Operations Leader Should Ask

10 simple questions to find slow steps, reduce manual work, and improve daily operations.
New EU GPSR law affects product safety, retailer duties, and warranty claims.

GPSR – What Retailers Need to Know About the New EU Law for Warranty & Claims

New EU GPSR law reshapes product safety rules and warranty duties for retailers. Key requirements for 2024.
Real insights from Angling Direct on our most recent webinar.

Keeping Customers Hooked: How Angling Direct Transformed Their Warranty Process

Angling Direct, the UK's leading fishing tackle retailer with 58 stores, transformed their warranty process.
When Does Warranty Registration Make Sense to Offer?

When Does Warranty Registration Make Sense to Offer?

Warranty registration for complex items with real aftersales needs can save time and improve CX.
Zendesk vs Claimlane illustration showing customer support on one side and structured claims management on the other

Zendesk vs Claimlane: What's the Difference? (And When to Use Both)

Zendesk manages customer conversations; Claimlane powers structured returns and supplier claims.
How to Reduce Claim Resolution Time in Customer Service

How to Reduce Claim Resolution Time in Customer Service

Learn simple ways to reduce claim resolution time, remove manual work, and improve customer service workflows.

6 Workflows That Make Life Easier for Your Customer Service Team

Discover 6 Claimlane workflows that automate returns, refunds, and escalations.
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