Let customers self-serve even the most complex problems
Get one portal to collect every return, warranty, repair and spare part request across all SKUs and markets.
Trusted by leading retailers and brands to solve complex aftersales cases
Make claiming a tent as easy as returning a t-shirt
Enable customers to self-submit warranty claims, repair requests and more. Get all the information upfront, and resolve issues in minutes.
Build as many flows as you need: Need specific flows for aftersales type, market or something else? Build it with ease.
Customize every field: Collect exactly the information you need, such as photos, videos, serial numbers, and more, so you can resolve customer issues in minutes, not hours.
Made for complex products: While other portals can only handle simple products like clothing, our portal is made to handle the most complex products.
Deliver spare parts, easily
Let customers choose their missing spare parts directly from the portal, so all your team needs to do is validate and ship the missing parts.
Show assembly guides to products: Customers can use assembly guides directly in your self-service portal to find the exact component they need, avoiding confusion and mismatched parts.
Support multiple parts per product: Allow customers to select several spare parts for a single product in one request. Capture quantities, reason codes, and all necessary details to process requests accurately.
Manage spare parts directly in Claimlane: Keep your spare part data organized and up to date without extra tools. Upload your parts list or let Claimlane build a database automatically as customers submit requests.
Custom fields based on rules
Customize your portal to have different fields based on SKUs, case type and suppliers to collect the right information from the start. Ensure every case has what’s needed for a fast resolution.
Based on SKU: Collect the right details for each product automatically. Make sure every case includes the information needed to process it quickly.
Based on supplier: Allow customers to select several spare parts for a single product in one request. Capture quantities, reason codes, and all necessary details to process requests accurately.
Based on case type: Keep your spare part data organized and up to date without extra tools. Upload your parts list or let Claimlane build a database automatically as customers submit requests.
