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Claimlane — branded returns portal (homepage hero)

Collect all the right information, upfront

Get one portal to collect every return, warranty, repair and spare part request across all SKUs and markets.

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Building the portal…
used by leading brands, retailers, and manufacturers worldwide
Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

Every post-purchase issue, submitted in one portal

Get tickets with the right information upfront, no matter the issue, so your team is ready to solve them.
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Warranty claim
Customer submits the issue, uploads photos and gets a resolution without contacting support.
Repair request
Customer reports an issue, books a repair directly from the portal, chooses drop-off or pickup, and tracks the status in real time.
Spare parts
Customer views the assembly guide, identifies the exact part they need, and places the order.
Return
Customer initiates the return, gets a shipping label to print instantly, or schedules a pickup time.
Customized flows
Build any flow you need, collect the right details, and guide customers through the next step.

Customize your portal to your business

Create a portal that's much more than a generic support form. Give customers a better experience while collecting the information your team needs to solve cases faster.
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Branding
Style your portal to fit your brand. Add your logo, colors and fonts for a seamless post-purchase experience.
Custom fields
Collect exactly what your team needs for each case type. Ask for exactly what you need  based on product and issue.
Guided troubleshooting
Show customers helpful video guides, instructions, and product tips before they submit a case.
Auto-translate
Translate portal text and custom fields so customers can submit in their own language.
Omni-channel
Accept cases from any sales channel. Keep the same experience and the same data, everywhere.

A solution for any case. No matter how tough.

Handle any type of issue on any product, with the most customizable self-service flows.
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Made for complex products

Create custom fields for any product, enabling your customers to submit all the correct documentation on even the most complex or bulky products.

Create return labels in the portal

Stop sending labels over email. Customers get the right return label directly in the flow.
WooCommerce logo
Magento logo

Validate customer data before agent review

Validate customer-submitted information against your systems, so agents only review tickets with correct order and product details.

Let customers choose their preferred solution

Customers can tell you if they prefer a repair, spare part, replacement, or refund before your team reviews the case.

Split bundle products into the right ticket

Customers select the exact item in the bundle, so your team knows what product the warranty claim is about.
"Claimlane's Self-Service Portal has completely changed how our customers submit their tickets and eliminated the need for phone calls and email exchanges."
Adnan Baessa, Head of Operations
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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