Collect all warranty claim information, upfront

Stop chasing for information from customers just to ask for a receipt or a serial number. With Claimlane Workflows, you decide exactly what information you need to resolve a claim — and we make sure your customer provides it all in one go. Whether it's model numbers, photos of the damage, or proof of purchase, you get it upfront.This means fewer follow-up emails, fewer delays, and faster resolutions — all while your team stays focused on the actual solving part, not admin work.

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Used by 10,000+ retailers and suppliers

Let your customer submit warranty claims, without emails

Enable customers to self-submit warranty claims and returns. Get all the information upfront, and resolve issues in minutes.

Self-Service done right

Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.

Handle claims quickly

Receive warranty claims with all the information you need to resolve them in minutes, not hours.

Flexible customization

Create flows for specific products, enable your customers to choose preffered solution and much more.

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Create custom fields, to collect all the data you need

Every business and even products need specific information for you to solve warranty claims. Create specific flows and custom fields, so you collect all the data you need, for a quick resolve.

Ask for images and videos

Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.

Let your customer choose their preferred solution

Enable your customers to choose their preferred solution, so your support agents easily can solve customer issues.

Show images and videos to help guide your customers

Deliver the best post-purchase experience, by showing your customers images, to ensure they send the correct information.

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“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”

Adnan Baessa

Head of Operations, Cult Furniture

"If you removed Claimlane tomorrow I would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.