How Konges Sløjd spends less time on retailer claims with better data quality using automations
Before Claimlane
Handling warranty claims was a daily challenge for Konges Sløjd. With a network of over 1,000 retailers worldwide, claims constantly came in via email. Each one required complete documentation, but collecting the right information often led to long, fragmented email threads with retail partners.
Once a claim was finally complete, it had to be logged and processed manually. If the retailer was eligible for a credit note, a customer service agent needed to enter Business Central, their ERP system, and create it manually.
“We worked in two silos, first you had to solve the claim with the customer and then go into the ERP to write the credit note. It was a time-consuming process.” - Kasper Andersen, IT Director at Konges Sløjd
The Challenge
Their warranty claims process was time-consuming, inefficient, and increasingly difficult to scale.
Day-to-day handling was challenging due to:
- Claims came in via email, leading to long, back-and-forth conversations just to collect the right information.
- Each claim needed to be reviewed, logged, and tracked manually.
- Creating credit notes for approved claims in Business Central added even more complexity.
As the company continued to grow internationally, this fragmented workflow created bottlenecks - both for the internal team and retail partners.
Konges Sløjd faced a decision: either hire more people to reduce resolution time or optimize their current process.
And as Samira Nobakhti-Afshar, Sales Support Specialist at Konges Sløjd says:
"You want to spend time on the things that create value for the customer"
How Konges Sløjd uses Claimlane
By integrating their systems into Claimlane, Konges Sløjd has been able to replace manual work and data entries with an automated claims platform.
Key areas to optimize were:
- Retailer communication: Replacing fragmented email threads with a structured B2B claims portal.
- Credit note creation: Automating credit note generation directly from Claimlane.
- ERP integration: Ensuring real-time data sync between Claimlane and Business Central for accurate product and claim information.
Replacing email as the communication channel with a B2B Portal
The first step was to improve how claims were submitted. Previously, claims involved too many emails and missing information. With Claimlane, Konges Sløjd created a dedicated supplier portal for warranty claims.
Today, retailers submit a claim by going to the portal and filling out all required information at once. There’s no more back-and-forth about missing serial numbers or product images.
The customer service team receives complete claims that don’t require additional information.
“The customer’s problem gets solved quicker with effective processes, and that is by far the most important part. We want to be a good partner.” - Samira Nobakhti-Afshar, Sales Support Specialist
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Onboarding +1000 retailers to Claimlane
With the supplier portal ready, the next step was onboarding Konges Sløjd’s +1,000 retailers across 80+ countries.
Using Claimlane, they uploaded a single spreadsheet with retailer data and automatically created a Claimlane account for each one. Many retailers already used Claimlane with other suppliers, making the transition smooth.
Now, every retailer has access to a free version of Claimlane to manage all warranty claims and communication with Konges Sløjd.
Integrating Claimlane with Business Central
Manually creating credit notes in Business Central used to be one of the most time-consuming parts of the process. The ERP interface isn’t user-friendly, and creating credit notes manually adds unnecessary complexity.
Automating credit note generation
Now, once a claim is approved, customer service agents can issue credit notes directly in Claimlane - no need to log into Business Central.
With Claimlane, the agent clicks one button and Claimlane automatically creates the credit note in Business Central.
"With the integration to our ERP system, resolving a claim in Claimlane automatically triggers all the necessary processes in the ERP. This means the customer service agent’s work is complete the moment the claim is resolved in Claimlane.” - Kasper Andersen, IT Director at Konges Sløjd
Always accurate product data via BC sync
Konges Sløjd also synchronizes product data from Business Central to Claimlane, ensuring all information is accurate and up to date. This means:
- No need for manual updates.
- Every claim is tied to the correct product with the right SKU and details.
- Product updates in Business Central reflect instantly in Claimlane.
For a growing company, maintaining consistent data across systems can consume time. With automation, Konges Sløjd frees up resources, improves data accuracy, and ensures smooth operations.
Results
Since implementing Claimlane, Konges Sløjd dramatically reduced the time spent on warranty claims - improving internal efficiency and enhancing the retailer experience.
- 39% reduction in handling time by eliminating manual email workflows
- Further 27% reduction by automating credit note creation in Business Central
- In total, a 66% decrease in time spent per claim – from 15 minutes down to just 5 minutes
Konges Sløjd values its partnership with Claimlane, not just as a platform but also for the support and collaboration.
"We are incredibly satisfied with Claimlane - not only as a platform for handling claims, but also as a reliable and proactive software partner. Throughout the entire project, they have acted as a close technical collaborator, consistently taking ownership beyond their own platform and contributing to the broader success of our systems integration." - Kasper Andersen, IT Director at Konges Sløjd
If you're interested in how your business can use Claimlane to streamline returns and warranty claims, reach out today.
