Furniture can be bulky. Your claims and returns don't have to be.

Collect photos, track every case, and ship replacements or refunds and repairs with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.

Handle Claims and Returns with Ease

Stay on top of every claim, cut manual work, and keep customers happy. All from a single dashboard made for furniture retailers and manufacturers.

Refunds are not always the answer

Not all claims need refunds or replacements. Some need a spare part, others need something serviced. Build customized workflows that fits your business.

Never lose another claim

Log, track, and resolve sofa, table, or mattress claims in one hub – with full visibility into the status of every case.

Stop chasing missing photos or receipts

Use a customizable self-service portal to collect clear claim info the first time, with photos and purchase details, so you can act quickly.

Ready-to-go returns for bulky items

Print shipping labels in seconds, assign couriers, and instantly send claims to suppliers for credit - no more endless paperwork.

Resolve Every Furniture Claim Without the Headaches

Central claim dashboard

Track every claim and return in one organized dashboard so nothing goes missing.

Self-service portal

Customers upload photos and details once, so you stop chasing missing info over email.

Integrates with your tech stack

Bring your helpdesk, ERP, e-commerce solution and shipping provider into one place to handle claims.

Ticket assignment and statuses

Assign claims, track progress and always know who owns what so important issues never stall.

Supplier rule library

See every warranty rule for each supplier and route claims so your team never pays for someone else’s faults.

Repair and spare part flows

Instantly ship spare parts or send out technicians, with furniture-ready workflows.

“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"
Henry Currer
Head of Operations, Swoon Furniture

Frequently asked questions

What does Claimlane actually do for furniture retailers?

Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.

By collecting all the correct information upfront, you get to solve customer issues much faster.

How does this help my customer care team?

Your customer care team never has to chase down info from your customers such as photos or serial numbers.

All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.

Can we use Claimlane for large and bulky furniture returns?

Yes. Claimlane works for any size item, including large or heavy furniture. The process is just as easy for big items as it is for small ones.

My suppliers all have different warranty rules - can Claimlane handle that?

Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.

All you have to do is just click send to supplier, and Claimlane takes care of the rest.

Will our customers feel like they’re dealing with another company?

No. Your customers see your brand and your support team. Claimlane works in the background.

Your customers will interact with the self-service portal, which can be completely changed to your brand.

How will Claimlane help us avoid bad reviews and lost sales?

When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.

Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.

We also supply retailers, will we be able to handle B2B claims with Claimlane?

Yes. You can handle both customer and retailer warranty claims from the same platform.

Handle every furniture claim in one spot

Stop hunting through emails. Cut claim time in half, keep customers happy, and never pay for manufacturer faults again. Busy season? No need to hire extra staff.
View pricing