Furniture Returns & Claims Software

used by leading furniture and interiors brands

Case study

Handle claims, returns and repairs with ease

Stay on top of every claim, cut manual work, and keep customers happy. All from a single dashboard made for furniture retailers and manufacturers.

Choose the best outcome for every warranty claim

Not all claims need refunds or replacements. Some need a spare part, others need something serviced. Build customized workflows that fits your business.

Track every warranty claim in one place

Log, track, and resolve sofa, table, or mattress claims in one hub – with full visibility into the status of every case.

Handle every request from one portal

One portal to manage every return, warranty, repair and spare part request across all SKUs and suppliers.

Grade returns as they arrive

Inspect incoming returns, grade products, and automate actions like restock, destroy, or repair based on condition.

"Claimlane's Self-Service Portal has completely changed how our customers submit their tickets and eliminated the need for phone calls and email exchanges."

Adnan Baessa, Head of Operations

Read case

Take the complexity out of furniture claims

Collect photos, track every case, and ship replacements and refunds or do repairs with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.

See every warranty claim in one dashboard

Track every claim, return, and repair request in one organized dashboard so nothing goes missing.

Let customers submit warranty claims themselves

Give your customers an easy-to-use portal to submit claims with photos, serial numbers, and error details, collecting everything you need the first time.

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution, and repair services into one place to automate claims and reverse logistics.

Route every case to the right team

Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.

Meet each supplier's warranty terms

Upload supplier guidelines to ensure you collect accurate information based on their requirements. Route claims directly to suppliers to ensure reimbursement.

Ship spare parts and book repairs

Instantly ship spare parts or send out technicians, with furniture-ready workflows.

Frequently asked questions

What does Claimlane actually do for furniture retailers?

Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.

By letting customers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.

Can we use Claimlane for large and bulky furniture returns?

Your team no longer needs to chase customers for serial numbers or photos, and cases are automatically routed to the right person.

Customer updates are sent automatically, and refunds, replacements, and gift cards can all be handled directly in Claimlane. Manual internal communication is also not needed, due to automating routing of cases.

How will Claimlane help us avoid bad reviews?

When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.

Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.

Will we be able to handle B2B claims?

Yes. You can handle both customer and retailer warranty claims from the same platform.

How does this help my customer care team?

Your customer care team never has to chase down info from your customers such as photos or serial numbers.

All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.

Can Claimlane handle complex products with lots of parts?

Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.

Can Claimlane handle different supplier warranty rules?

Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.

All you have to do is just click send to supplier, and Claimlane takes care of the rest.

How does Claimlane work with our warehouse?

With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.