Complex tools requires a customized returns and claims flow
Collect photos, track every case, and refund, ship replacements or repair faulty products with easy-to-use automations. Cut claim time, keep customers happy, and avoid costly mistakes.
Used by leading DIY and Home improvement brands
Customers Expect Reliable Tools...
and Returns
Route different problems to specific outcomes
Manage as many SKU's and suppliers as you need
Customizable workflows that fits your business
Connect your warehouse for easy inspections
Resolve any type of claim, from one dedicated place
Central claim dashboard
Track every claim and return in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place to handle claims and returns.
Ticket assignment and statuses
Assign claims to specific departments or colleagues, track ticket progress and always know who owns what so important issues never stall.
Warranty registration portal
Let customers register warranties, so you can collect marketing permission and keep track of all extended warranties.
Multi-channel ready
Receive and solve claims no matter if they are from your webshop, professional buyers or in-store.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By collecting all the correct information upfront, you get to solve customer issues much faster.
With Claimlane you get a dedicated platform from where you can solve all types of customer issues. By integrating to your systems you can action automations such as generating shipping labels, refunding and drafting replacement orders.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
No. Your customers see your brand and your support team. Claimlane works in the background.
Your customers will interact with the self-service portal, which can be completely changed to your brand.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.