Built for DIY Brands

Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.

By letting cutomers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.

Your team no longer needs to chase customers for serial numbers or photos, and cases are automatically routed to the right person.

Customer updates are sent automatically, and refunds, replacements, and gift cards can all be handled directly in Claimlane. Manual internal communication is also not needed, due to automating routing of cases.

When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.

Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.

Yes. You can handle both customer and retailer warranty claims from the same platform.

Your customer care team never has to chase down info from your customers such as photos or serial numbers.

All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.

Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.

Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.

All you have to do is just click send to supplier, and Claimlane takes care of the rest.

With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you handle the items like any other case in Claimlane: issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.