Customers trust your products. Can they trust your returns process?

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used by leading outdoor and sporting brands
Case study
“
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle.
Tess Jordan
Senior Manager of Customer Experience, Black Diamond
Case study
“
Claimlane implementation was a breeze to do, the documentation is clear and concise. The developers were really quick to answer my questions and could easily be booked on a call to discuss issues or change requests.
Elliot Landry
IT Supervisor, Rocky Mountain
Case study
“
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller, Skechers

Solve warranty claims, returns and repairs from one place

Your products get put to the test everyday. Make sure that when they get returned, claimed or need of a repair, that you handle it fast and efficiently.

Choose the best outcome for every warranty claim

Not all claims need refunds or replacements. Some needs to be exchange, others need something repaired. Build customized workflows that fits your the complexity of outdoor gear.

Handle repair requests with ease

Let customers submit repair request. Automatically create shipping labels, track repair progress and keep your customers notified.

Refund, repair and replace on time

Set up custom rules and workflows, to ensure refunds, repairs and replacements always are on time.

Understand exactly what products break

Get detailed analytics into your products and suppliers, so you can see recurring faults and fix production issues.
“Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.”
Tess Jordan, Senior Manager of Customer Experience
Read case

From repairs to replacements and refunds. Let automation handle it.

Your brand relies on loyal customers. Handle returns, warranty claims and repair requests using automations, and keep your customers happy and internal teams optimized.

See every warranty claim in one dashboard

Track every claim, return and repair in one organized dashboard so nothing goes missing.

Built for outdoor gear

Purpose-built workflows for managing outdoor-related claims with accuracy and traceability.

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.

Serve every channel and country

Handle all claims and returns from all types of channels and countries with ease.

Meet each supplier's warranty terms

Upload supplier guidelines and route claims so your team never pays for someone else’s faults.

Automate repeat tasks

Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.

Frequently asked questions

How can Claimlane help our business?

Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.

By letting customers submit their tickets through our self-service portal, you get all the correct information upfront, so you can solve customer issues much faster.

How can we use Claimlane for repairs?

With Claimlane, you can set up repair flows that let customers easily submit repair requests while you gather all the necessary details.

The flow can also guide them through each step of the process, such as generating shipping labels and providing clear instructions and updates.

How will Claimlane help us avoid bad reviews?

When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.

Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.

Will we be able to handle B2B claims?

Yes. You can handle both customer and retailer warranty claims from the same platform.

How does this help my customer care team?

Your customer care team never has to chase down info from your customers such as photos or serial numbers.

All warranty claims arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.

Can Claimlane handle complex products with lots of parts?

Absolutely. Claimlane is built to manage even the most complex products, including small parts, so your returns and claims process stays simple and efficient.

Can Claimlane handle different supplier warranty rules?

Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.

All you have to do is click send to supplier, and Claimlane takes care of the rest.

How does Claimlane work with our warehouse?

With Claimlane, your warehouse team can scan items, create cases, and grade returned products. From there, you can issue refunds, send replacements, update repair status, and more. It also solves return-to-sender cases.

Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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