Customers trust your products. Can they trust your returns process?
Your brand relies on loyal customers. One thing that can breaks that: a bad returns experience. Handle returns, claims and repair request using automations, and keep your customers happy and internal teams optimized.
Used by leading outdoor and sporting brands
Solve claims, returns and repairs from one place
Refunds are not always the answer
Handle repair requests with easy
Stop chasing missing photos or receipts
Understand exactly what products break
From repairs to replacements and refunds. Let automation handle it.
Central claim dashboard
Track every claim, return and repair in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.
Multi-channel ready
Handle all claims and returns from all types of channels and countries with ease.
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Supplier rule library
Upload supplier guidelines and route claims so your team never pays for someone else’s faults.
Automate repeat tasks
Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.
Frequently asked questions
Claimlane helps you handle warranty claims, returns and repairs without using emails or spreadsheets.
By collecting all the correct information upfront through your own customer portal, you get to solve customer issues much faster.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims and repair requests arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
With Claimlane, you can set up repair flows that let customers easily submit repair requests while you gather all the necessary details.
The flow can also guide them through each step of the process, such as generating shipping labels and providing clear instructions and updates.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
No. Your customers see your brand and your support team. Claimlane works in the background.
Your customers will interact with the self-service portal, which can be completely changed to your brand.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.