Deliver the best and fastest customer care
When baby products fail, every minute counts. Claimlane helps you resolve claims quickly, fix faulty products and keep your customers happy.
Used by leading baby and nusery brands
Stressed parents can't wait days for a resolve
Refunds are not always the answer
Automate repeat tasks
Stop chasing missing photos or receipts
Fix recurring product quality issues
Automate tedious tasks and keep your customers happy
Central claim dashboard
Track every claim, return and repair in one organized dashboard so nothing goes missing.
Self-service portal
Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.
Stay on top of every ticket
Track every ticket and know exactly who's responsible. Keep your customers informed with automated notifcations.
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Supplier rule library
Upload supplier guidelines and route claims so your team never pays for someone else’s faults.
Automate repeat tasks
Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.
Frequently asked questions
Claimlane helps you handle warranty claims and returns without using emails or spreadsheets.
By collecting all the correct information upfront through your own customer portal, you get to solve customer issues much faster.
From there you get all tickets related returns and claims in your own dedicated platform, where you can easily resolve any customer issue with automations.
Your customer care team never has to chase down info from your customers such as photos or serial numbers.
All warranty claims and returns arrive with the right details, and you can process refunds or replacements quickly, with fewer manual steps.
Yes. Claimlane keeps track of each supplier’s warranty rules, so you don’t have to remember the details. Every claim gets handled correctly.
All you have to do is just click send to supplier, and Claimlane takes care of the rest.
No. Your customers see your brand and your support team. Claimlane works in the background.
Your customers will interact with the self-service portal, which can be completely changed to your brand.
When you solve warranty claims faster, customers are less likely to get upset or leave bad reviews. Happy customers come back and buy again.
Claimlane analytics also help you spot faulty product, so you can optimize product quality and reduce the chance of bad experiences.
Yes. You can handle both customer and retailer warranty claims from the same platform.