Create world-class after sales processes for handling
claims

Solve your warranty claims quickly and get happier customers

Used (and loved) by 10,000+ retailers and suppliers

So much more than your ordinary return portal

Setup your own self-service portal and start receiving customer claims with all the information you need to quickly resolve them.

Create a customized portal for all your customer needs

Tailor your own return portal to your customers' specific needs by building flows for repairs, claims, delivery issues, and more.

Get all the necessary information with each claim

Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.

Automatically fill out customer return forms using integrations.

Remove manual errors in your customers submissions using data directly from your systems. Speed up submission time and enhance the customer experience.

No more email chains, solve claims in the first response

Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.

Step 1

Collect warranty claims, and solve them insanely fast.

Give your customers a self-service portal, which takes them through the entire after sales process, without the need to reach you via email or phone.

Reduce back-and-forth communication

Keep your brand at key customer touchpoints.

"Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges"

Adnan Baessa

Head of Operations, Cult Furniture

Step 2

MANAGE all your claims and returns. No more back-and-forth emails.

All your after sales workflows relating to returns and claims in one platform.

Customize everything and build the workflows to fit you and your business.

Tickets that reach the right team

Get live status on every ticket

“With Claimlane we have reduced our resolution time from 4 days to 1 day”

Sandra Smith

Customer Service Manager, Liewood

Step 3

Prevent your product from getting returned.

See exactly what products get claimed and returned, discover performance and product issues and prevent future returns.

"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."

Betina Kyed

Head of Returns, F.Engel K/S

Nobody likes long resolution times.
Start delivering best-in-class after sales.

80%
Decrease in warranty claim handling time

40%
Decrease in return handling time

150%
Increase in customer satisfaction

G2 Badge Best support 2024G2 Badge High Performer 2024

"If you removed Claimlane tomorrow i would cry"

We're rated 4.8/5 on G2
Sandra Smith Portrait Picture
Sandra Smith
Customer Service Manager, Liewood

"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"

Jesper Nielsen Portrait Picture
Jesper Nielsen
Head Of Customer Service, GrejFreak

"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"

Betina Kyed Portrait Picture
Betina Kyed
Head of Returns, F. Engel K/S

"With Claimlane there is no need to write  emails back and forth, as customers cannot submit claims without all the needed information"

Most industries have issues with handling claims.
We fix those issues.

Looking for a different workflow? 
Get in touch.

A platform for much more than just returns

Book a demo

Claims handling

Get rid of email chains.
Handle claims fast.

Reduce your resolution time on claims by 80% with a platform built to handle claims.

More about claims handling ->
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Self-Service Portal

A drawing of a return portal

Much more than just a return portal

More about Self-Service Portal ->

Analytics

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Get insights and share reports

More about analytics ->

Workflows

Build powerful aftersales workflows

Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.

More about workflows ->
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Credit note recovery

Get your credit notes, faster

Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.

More about credit note recovery->
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B2B return flows

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Handle your B2B returns, easily

More about B2B returns ->

Our users love Claimlane

Used by customer obsessed people and workflow creating maniacs

With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.

Christopher Jarrov

Head of Supply Chain, RAINS

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.

Adnan Baessa

Head of Operations, Cult

Turning a negative situation into a downright positive customer experience is the most crucial thing that Claimlane helps us with.

Benny Kristiansen

CSO/CMO, Sebra

It has never been easier to handle claims. We save both time and money. Now, we can judge a claim just from a picture.

Victoria Klitvad

Sales Support, Mads Nørgaard

Enabling teams to create
best in-class after sales processes

For the customer loving people and operational minded optimizers