Solve any warranty claim, without back-and-forth emails
Claimlane helps retailers resolve warranty claims twice as fast, streamlining internal processes and keeping customers happy at the most important touchpoints.
Used (and loved) by 10,000+ retailers and suppliers












Managing claims and returns is complex

Claimlane streamlines the process
Step 1
Collect warranty claims, and solve them insanely fast.
Give your customers a self-service portal, which takes them through the entire after sales process, without the need to reach you via email or phone.

Reduce back-and-forth communication

Keep your brand at key customer touchpoints.
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"Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges"

Adnan Baessa
Head of Operations, Cult Furniture
Step 2
Manage all your claims and returns. No more back-and-forth emails.
Have all tickets related to warranty claims and returns in one place. Solve your customer issues quickly, and forward claims to suppliers with a couple of clicks.
Tickets that reach the right team

Get live status on every ticket

“With Claimlane we have reduced our resolution time from 4 days to 1 day”

Sandra Smith
Customer Service Manager, Liewood
Step 3
Prevent your products from getting returned.
See exactly what products get claimed and returned, discover performance and product issues and prevent future returns.
"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."

Betina Kyed
Head of Returns, F.Engel K/S
Nobody likes long resolution times.
Start delivering best-in-class after sales.
80%
Decrease in warranty claim handling time
40%
Decrease in return handling time
150%
Increase in customer satisfaction
"If you removed Claimlane tomorrow i would cry"
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
Enabling teams to create
best in-class after sales processes
