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Create world-class after sales processes for handling
claims
Solve your warranty claims quickly and get happier customers
Used (and loved) by 10,000+ retailers and suppliers
So much more than your ordinary return portal
Setup your own self-service portal and start receiving customer claims with all the information you need to quickly resolve them.
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Create a customized portal for all your customer needs
Tailor your own return portal to your customers' specific needs by building flows for repairs, claims, delivery issues, and more.
Get all the necessary information with each claim
Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.
Automatically fill out customer return forms using integrations.
Remove manual errors in your customers submissions using data directly from your systems. Speed up submission time and enhance the customer experience.
No more email chains, solve claims in the first response
Solve claims and other aftersales issues on the first response with all the required data upfront. Eliminate unnecessary back-and-forth communication, making the process smoother for your customers and your support team.
Step 1
Collect warranty claims, and solve them insanely fast.
Give your customers a self-service portal, which takes them through the entire after sales process, without the need to reach you via email or phone.
Reduce back-and-forth communication
Keep your brand at key customer touchpoints.
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"Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges"
Adnan Baessa
Head of Operations, Cult Furniture
Step 2
MANAGE all your claims and returns. No more back-and-forth emails.
All your after sales workflows relating to returns and claims in one platform.
Customize everything and build the workflows to fit you and your business.
Tickets that reach the right team
Get live status on every ticket
“With Claimlane we have reduced our resolution time from 4 days to 1 day”
Sandra Smith
Customer Service Manager, Liewood
Step 3
Prevent your product from getting returned.
See exactly what products get claimed and returned, discover performance and product issues and prevent future returns.
"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."
Betina Kyed
Head of Returns, F.Engel K/S
Nobody likes long resolution times.
Start delivering best-in-class after sales.
80%
Decrease in warranty claim handling time
40%
Decrease in return handling time
150%
Increase in customer satisfaction
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"If you removed Claimlane tomorrow i would cry"
"Our warranty claim resolution time has gone from 4 days to 1 with Claimlane"
"We went from 2.5 people in our returns & claims department, to only 1 person in customer service handling all inquiries"
"With Claimlane there is no need to write emails back and forth, as customers cannot submit claims without all the needed information"
Most industries have issues with handling claims.
We fix those issues.
Looking for a different workflow?
Get in touch.
A platform for much more than just returns
Book a demoClaims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
More about claims handling ->
Workflows
Build powerful aftersales workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
More about workflows ->
Credit note recovery
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
More about credit note recovery->
Our users love Claimlane
Used by customer obsessed people and workflow creating maniacs
With Claimlane, we have a unified Returns and Claims system for all revenue streams, ensuring streamlined access and data storage. This is critical to optimize operational workflows.
Christopher Jarrov
Head of Supply Chain, RAINS
Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.
Adnan Baessa
Head of Operations, Cult
Turning a negative situation into a downright positive customer experience is the most crucial thing that Claimlane helps us with.
Benny Kristiansen
CSO/CMO, Sebra
It has never been easier to handle claims. We save both time and money. Now, we can judge a claim just from a picture.
Victoria Klitvad
Sales Support, Mads Nørgaard
Enabling teams to create
best in-class after sales processes
For the customer loving people and operational minded optimizers
