Solve warranty claims and returns, without emails and spreadsheets

Claimlane helps retailers resolve warranty claims and returns twice as fast, by eliminating the need for email communication, messy spreadsheets and manually created shipping labels.

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Used by 10,000+ retailers and suppliers

An illustration of a piece of furniture, a couch, being returned. The couch is partially inside a box labeled 'Return.' This image visually represents concepts related to return management software and reverse logistics.

Managing claims and returns is manual work

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Sending multiple emails to customers just to collect all the images and information you need.

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Using spreadsheets to track and manage claims.

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Manually creating shipping labels when items need to be sent back to your warehouse.

A cartoon character mixing ingredients in a bowl while various icons, including envelopes, a checkmark, and a dollar sign, float around them. The image represents concepts such as warranty management software and reverse logistics.

Claimlane removes all that manual work

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Get a return portal where customers easily can submit their warranty claims and returns.

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Get one place to manage and track all your claims and returns.

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Automatically create shipping labels and much more with +50 integrations.

Step 1

Get all return and product data, upfront

Build a return portal, which guides your customers through the entire return process, giving you warranty claims with all information you need to resolve them.

Explore Self-Service Portal Try our Self-Service Portal

Spend less time on claims

Know exactly how to handle any incoming warranty claim

Your portal, your brand

Customize everything in your portal,
from font to colors

“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”

Adnan Baessa

Head of Operations, Cult Furniture

Step 2

Solve warranty claims and returns, from one place

Stop jumping from tool to tool when solving your customers' issues. Solve tickets quickly with powerful actions powered by integrations.

Explore workflows Try our interactive demo

Customer options highlighted in the system support tab for user assistance and service selection.

Tickets that reach the right team

Assign tickets to the correct team or person

Always know the status of your tickets

Stay on top of every ticket with dynamic statuses

“With Claimlane we have reduced our resolution time from 4 days to 1 day”

Sandra Smith

Customer Service Manager, Liewood

Step 3

Send claims to suppliers, with a click of a button

By collecting all the information upfront, you got everything you need to get compensated by your suppliers. Easily forward claims and receive your credit notes.

Explore supplier forwarding

Every guideline, one platform

No more going through different guidelines when forwarding claims to suppliers

Have the documentation to get your credit notes

Share reports with your suppliers for easy compensation

"With 500 suppliers who all have their own guidelines, it has been impossible to keep track. Claimlane has simplified the processes for both customers and suppliers.

Andreas Bang Nielsen

Marketing & Ecommerce Director, Davidsen

Analytics

Uncover why your products get returned.

Get full visibility into your most faulty products and worst performing suppliers. See why your products get claimed, so you can fix supply chain issues.

Explore analytics

"We have a lot of data and statistics that can easily be pulled out to create detailed reports from the information we have asked from our customers."

Betina Kyed

Head of Returns, F.Engel K/S

"If you removed Claimlane tomorrow I would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.