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Resolve warranty claims with AI Agents

Claimlane helps retailers and manufacturers resolve warranty claims with automations, improving the customer experience while freeing up your customer service team’s time.
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The problem

Managing warranty claims by email or help desks is inefficient and manual

Support agents spend too much time resolving complex tickets

Sending multiple emails to customers just to collect all evidence you need.
Using email and help desks as your main hub for warranty management gets messy quickly.
Having to handle refunds, replacements, spare parts, repairs and more, using different tools.

Automate ticket intake, case routing, and resolution

Let customers self-serve and submit all relevant information up front.
Build customized workflows for different issues, markets, product types and more.
Trigger outcomes from the platform, such as refunds, replacements, and repairs.
The solution

Receive tickets, route them through workflows, and automate outcomes

Get tickets with all info, up front

Self-service: Let customers self-serve their issues, no matter the SKU, return type and market, freeing up valuable time for your support agents.
Customize every field: Collect exactly the information you need, such as photos, videos, serial numbers, and more, so you can resolve customer issues in minutes, not hours.
Made for complex products: While other portals can only handle simple products like clothing, our portal is made to handle the most complex products.

Build workflows for any aftersales request

Route every case automatically: Send tickets to the right team based on SKU, supplier, or case type so nothing gets stuck or missed.
Ensure consistent resolutions: Standardize how warranty claims, returns, and repairs are handled so every case follows the correct path to resolution.
Automate communication and updates: Keep customers, warehouses, service centers, and internal teams informed automatically from start to finish.

Solve complex tickets with AI Agents

Handle complex cases automatically: Let the AI Agent resolve warranty claims, repair requests, replacements, and returns, even when rules and suppliers vary.
Support agents make faster decisions: Get clear recommendations without searching guidelines, supplier documents, or switching between systems.
Improve with every case: Learn from past interactions, product data, supplier preferences, and customer history to suggest the right outcome every time.

13 tabs open to solve one warranty claim?

Connect everything to Claimlane and handle refunds, customer communication, shipping labels, and more from one place.
Explore all integrations
+75 integrations

Manage all your aftersales in one place

Collect warranty registrations

Let customers register warranties, so you can collect marketing permission and keep track of all extended warranties.

Replace, repair and more

Not all claims need a refund. Some need to be replaced, repaired, and others need spare parts sent. Do it all from one place.

Vendor reimbursement

Send automatic reports to your vendors with all relevant claim information, ensuring you get reimbursed.

Ticket assignment and statuses

Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.

Centralize all your aftersales

Manage all your aftersales inside one platform, including supplier, retailer and customer claims.

Send spare parts with ease

Let customers choose their missing spare parts directly from the portal, reducing manual work for your team.

Frequently Asked Questions

What is Claimlane?

Claimlane AI helps you create better replies and translate messages directly inside tickets. It’s built to save time and improve communication without changing your workflow. This is the first AI release, with more coming soon.

What type of businesses do Claimlane help?

Claimlane is built for businesses that deal with more complex aftersales processes like warranties, repairs, and complex returns.

It’s used across industries such as furniture & interior, baby & nusery outdoor gear, automobiles and RVs, electronics and industrial machinery, and many more.

If your business handles cases that go beyond simple fashion returns, Claimlane is designed for you.

What use cases does Claimlane help solve?

Claimlane helps businesses manage and automate:Returns and refunds
- Warranty claims
- Repair requests
- Returns
- Supplier claims
- Replacements
- Technician and Field Manangement
- Damaged or missing item issues
- Quality issues and defect reporting

It removes manual work, speeds up resolutions, and gives customers a smoother post-purchase experience.

How does Claimlane AI Agents work?

Claimlane AI Agents use your order data, product data, supplier rules, and past decisions to automatically solve complex aftersales issues, like refunds, replacements, warranties, and repairs, with minimal human involvement.

Is Claimlane easy to set up and use?

Yes. Claimlane is built to be simple. Most teams get started quickly with no technical skills required. Integrations like Shopify, ERP systems, and support tools are plug-and-play.

How long does Claimlane take to implement?

For simple setups, such as a Shopify store with a straightforward product catalog, implementation typically takes 2–4 days.

For more complex or enterprise setups, it usually takes between 2-4 weeks, depending on the number of features, integrations, and workflows required.

See how we help 10,000+ users like you

Explore our customer stories
Man skiing with Claimlane

Customer case

How Black Diamond has automated their warranty claim and repair workflows

Konges Sløjd Case

Customer case

How Konges Sløjd spends less time on retailer claims with better data quality & automation

Logo of luksusbaby.dk, featuring a modern design with playful typography and a soft color palette.

Customer case

Luksusbaby’s Secret to Fast, Reliable Claims in Baby Retail

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