Terms & Conditions

Last modified: November 2021

ClaimLane ApS
CVR-No. 36 89 53 49
Njalsgade 21E, 1
2300 København S

ClaimLane operates a platform “ClaimLane” which assists companies in handling claims received from their customers.The User terms apply to all Users on the Platform. For commercial Users (“Clients”) the SAAS Terms & Conditions also applies. When a User registers on the platform, the User accepts the following User Terms

In these User Terms, except to the extent expressly provided otherwise:

Account” means an account enabling a person to access and use the Service.

“Client” means the named party holding an Agreement with ClaimLane.

“Force Majeure Event” means an event or series of related events that is outside the reasonable control of either party and without the fault or negligence of either party and which by the exercise of reasonable diligence either party was unable to prevent (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).

“Intellectual Property Right” means any patent, trademark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

“Materials” means including but not limited to any images, photographs, animations, video, audio, music and text incorporated into the Services and any accompanying published materials.

“Software” means the software available, as may be changed or updated from time to time by ClaimLane via the Service.

“Support Services” means support in relation to the use of, and the identification and resolution of errors in, the Service, but shall not include the provision of training services.

“Supported Web Browser” means the current release from time to time of Google Chrome or any other web browser that ClaimLane agrees in writing shall be supported.

“Service” means the software and support services provided by ClaimLane to the Client and Users.

This agreement begins when the User Registers an Account on the Platform.


4.1 Enhancements, Updates, New Releases
ClaimLane may, in its sole discretion, make enhancements, updates or new releases of the Software available through the Services from time to time in order to enhance or improve functionality or operation of the service or comply with legislative requirements.

4.2 Downtime
ClaimLane will use its best endeavours to maintain the reliability and efficiency of the Platform subject to unscheduled interruptions to the availability of the Platform due to factors beyond the control of ClaimLane – including any actions by the Users or third parties, including telecommunications providers.


5.1 Intellectual Property
ClaimLane warrants that it owns all applicable rights, title and interest in and to all Intellectual Property Rights embodied in or associated with the Platform (including but not limited to any images, photographs, animations, video, audio, music and text incorporated into the Services and any accompanying published materials) (“Materials”).The Client and Users agrees and acknowledges that nothing in this Agreement shall operate to assign or transfer any Intellectual Property Rights from ClaimLane to the Client or a User.ClaimLane agrees and acknowledges that the Client or Users owns the User Data and all Intellectual Property Rights in the User Data. The Client and Users however accepts that Claimlane can use the User Data in statistics and education of personnel and software.


6.1 Termination for cause and deletion
The Accounts follows the relevant Agreement between a Client and Claimlane. The Account may be terminated by ClaimLane if such Agreement if terminated. ClaimLane provides the User with a 1 month notice prior to deleting any User Accounts.A User may request that ClaimLane deletes their personal User Account without notice.

6.2 Preservation of rights
Termination of this Agreement for any reason does not extinguish or otherwise affect any rights or remedies of either party which arose prior to the time of termination, or the provisions of this Agreement which by their nature survive termination.

Neither party will be liable to the other for delay or failure to perform its obligations under this Agreement if such delay or failure is caused by a Force Majeure Event.

ClaimLane handles the User’s personal data and refers to the Data Policy.