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Automatically solve complex cases

Get an AI Agent that starts solving warranty claims, repair requests, and returns the moment they reach your inbox.
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used by leading brands, retailers, and manufacturers worldwide
Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller, Skechers
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies
Intelligent tasks
What the agent can do
Triage Answer Question Assess Claim Request Info Fraud Check Resolve Escalate
Knowledge
What it pulls answers from
Return & warranty policy
Past cases3 similar charging faults
Product catalog
Supplier terms
Internal guidelines
Claimlane AI Agent Working…
Reply to customer …Send
Memory
Past claims Order history Previous resolutions
Context awareness
WarrantyIn warranty · 20 mo
Order statusDelivered
Past claims· Wireless Charger
· USB-C Cable
Context triggers
What sets it off
New claim Customer reply Docs uploaded Status change Manual rerun
How it works

From writing rules to hands-off resolution

Deploy an accurate agent based on your exact policies to resolve any post-purchase issue your customers have.

Type your rules

Give the AI Agent your policies in plain english.

Get AI solutions

The AI Agent will start giving solution plans to every ticket.

Turn on automatic solving

Give feedback to the AI and when it is accurate enough, turn on automatic solving.

Stay in full control of how your AI Agent acts

Set the boundaries for every ticket type and review the agent's decisions until you're ready to let it run on its own.
Try Interactive demoView pricing
Adjust rule×
Ticket typeWarranty claims Condition SKUis equal toCHR-6821-B01 Rule
CancelSave rule
Action plan✕ Bad
Current plan
✓ Approve plan
Adjust rule×
Ticket typeWarranty claims Condition Supplieris equal toNordic Parts GmbH Rule
CancelSave rule
Action plan✕ Bad
Current plan
✓ Approve plan
Adjust rule×
Ticket typeSpare part request Condition Supplieris equal toVantec Supply Rule
CancelSave rule
Action plan✕ Bad
Current plan
✓ Approve plan
Adjust rule×
Ticket typeWarranty claims Condition SKUis equal toCHR-6821-B01 Rule
CancelSave rule
Action plan✕ Bad
Current plan
✓ Approve plan

Give feedback to improve every action plan

Give feedback on any action plan. The AI Agent learns from it and improves how it handles similar cases next time.
Claimlane — Rule graphic
Rule

Write your policies, in plain english

Change any rule in plain language. Your AI Agent updates instantly and gets better over time.

Cover edge cases with conditional logic

Add conditions for specific products, prices, customers, or situations so the right rule is always applied.

Set which actions are allowed

Choose what the AI Agent can do, from sending a reply to issuing a refund, replacement, or gift card.

An AI Agent that knows when to escalate

The AI Agent knows when it can solve a case and when it needs to hand it over to your team.

Get an AI plan for every ticket

Configure exactly what your AI Agent should and can do. Create rules per ticket type, for edge cases and set what actions it is allowed to suggest, all in plain language.
01
Review every plan
Set goals and processing logic for each ticket type. The agent reads your rules and follows them on every case.
02
Approve
Control what the agent can approve, reject, or escalate — nothing happens outside your defined boundaries.
03
Decline
Create rules with conditions such as cost, weight and supplier so the AI Agent can solve any case.
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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