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Blog posts

When Does Warranty Registration Make Sense to Offer?

When Does Warranty Registration Make Sense to Offer?

Warranty registration for complex items with real aftersales needs can save time and improve CX.
Warranty
Zendesk vs Claimlane illustration showing customer support on one side and structured claims management on the other

Zendesk vs Claimlane: What's the Difference and When to Use Both (2026)

Zendesk manages customer conversations; Claimlane powers structured returns and supplier claims.
Customer Experience
How to Reduce Claim Resolution Time in Customer Service

How to Reduce Claim Resolution Time in Customer Service

Learn simple ways to reduce claim resolution time, remove manual work, and improve customer service workflows.
Customer Experience
Customer service workflow automation diagram showing automated steps and human decision points

6 Workflows That Make Life Easier for Your Customer Service Team

Discover 6 Claimlane workflows that automate returns, refunds, and escalations.
Ecommerce
Claimane and tonies presentation image

Claimlane Partners with tonies to Automate Returns and Warranty Claims

Claimlane partnered with tonies to deliver automated returns and warranty management across multiple markets.
Customer Experience
The core issue is a cumulus of factors from different entities, with partial context and different systems.

Supplier Claims: Why Retailers Lose Money Forwarding Them

The core issue is a cumulus of factors from different entities, with partial context and different systems.
Operations
When to notify a customer during the terurns process.

When, where and how to notify customers during the returns process

Send proactive updates at the right moments. Notify customers automatically.
Customer Experience
Workflow showcasing stages from scan to resolution.

The Warehouse Returns Workflow: 10 Common Challenges and Solutions

Running a warehouse isn't easy. We’ve listed 10 warehouse challenges that our newest feature solves.
Customer Experience
Claimlane x DSV partnership announcement

Claimlane and DSV Partner to Make Returns and Shipping Easier

We're proud to announce we are partnering up with leading shipping provider, DSV to not only simplify returns
Operations