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Blog posts
10 Practical Questions Every Operations Leader Should Ask
10 simple questions to find slow steps, reduce manual work, and improve daily operations.
GPSR – What Retailers Need to Know About the New EU Law for Warranty & Claims
New EU GPSR law reshapes product safety rules and warranty duties for retailers. Key requirements for 2024.
Keeping Customers Hooked: How Angling Direct Transformed Their Warranty Process
Angling Direct, the UK's leading fishing tackle retailer with 58 stores, transformed their warranty process.
When Does Warranty Registration Make Sense to Offer?
Warranty registration for complex items with real aftersales needs can save time and improve CX.
Zendesk vs Claimlane: What's the Difference? (And When to Use Both)
Zendesk manages customer conversations; Claimlane powers structured returns and supplier claims.
How to Reduce Claim Resolution Time in Customer Service
Learn simple ways to reduce claim resolution time, remove manual work, and improve customer service workflows.
6 Workflows That Make Life Easier for Your Customer Service Team
Discover 6 Claimlane workflows that automate returns, refunds, and escalations.
Claimlane Partners with tonies to Automate Returns and Warranty Claims
Claimlane partnered with tonies to deliver automated returns and warranty management across multiple markets.
Why Forwarding Claims to Suppliers Is Harder Than It Should Be
The core issue is a cumulus of factors from different entities, with partial context and different systems.
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