Warehouse Module: Scan, grade and automate actions directly from the warehouse

The warehouse plays a crucial role in the returns and claims process. That’s why we’re excited to introduce our new Warehouse Module - a feature designed to bring the warehouse team closer to Claimlane by allowing them to take actions, leave internal comments, and streamline the entire process.
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Why This Matters for Your Team

The Warehouse Module brings the warehouse team closer to Claimlane by giving them more control over the returns and claims process. Here’s how it helps:

• The warehouse can easily log and manage returns by scanning barcodes or entering order numbers.
• Based on the grading, the system can automatically trigger actions, such as processing refunds or escalating cases to customer service.
• Communication between the warehouse and customer service is easier, with internal comments and image sharing directly in Claimlane.
• Customers are kept informed with automated notifications when their return is processed.

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How the Warehouse Module Works

Let's take a look at how our newest feature works👇

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Scan incoming returns

When a returned product arrives at the warehouse, the team can quickly log it by either entering the order number or scanning the barcode on the shipping label. If the product is a return-to-sender (with no existing case in Claimlane), the warehouse employee can easily create a ticket in Claimlane with just a few clicks.

After logging the product, it can be assigned, graded, or routed to the correct team for further action.

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Run actions based on grading

Once the warehouse team has graded the product, actions can be automatically triggered based on that grade. This helps speed up the returns process and ensures that things are handled the right way, without the need for manual intervention.

For example:

• Grade A: If the product is in perfect condition, it receives a Grade A, and the system will automatically trigger a refund.
• Grade D: If the product is damaged, it receives a Grade D, and the case is sent to customer service for further handling.

These actions can be customized to match your specific process, making it easier to stay on top of returns.

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Keep your customers in the loop, even when it hits the warehouse

Set up email notifications to give your customers live, real-time updates on the status of their parcel in the warehouse. This increases visibillity for your customers, boosting loyalty and reducing stress.

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Better communication across teams

With the Warehouse Module, the warehouse can leave internal comments and add images to tickets. These updates are instantly visible to the customer service team, directly on the ticket, improving communication and helping both teams stay aligned.

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Want to handle claims and returns faster, even when they get to the warehouse?

Schedule a demo and we'll give you a full run down of your current returns process and how it could be optimized.