As we wrap up 2025, we wanted to open the doors a bit more and show what we’ve been building at Claimlane. We’ve packed this update with highly requested product features, deeper automation, and a look at how AI will shape returns and claims handling in 2026.

1. Shopify “Create Order” Integration

Our Shopify Create Order integration allows brands and retailers to create new Shopify orders directly from Claimlane tickets. This is especially valuable if you:

• Sell repairs
• Offer paid services
• Need to upsell products in customer support
• Send spare parts or accessories

What’s new?

• Invoice sending — Claimlane now triggers Shopify to send invoices to customers
• Stock-aware fulfillment — respects Shopify inventory levels, like Replace does
• Shipping method selection — choose shipping options directly in the order flow
• Order notes & tags — add metadata for logistics, accounting, workflows

2. Bulk Vendor Reports, Automating Supplier Reimbursements

We’ve spent a lot of time watching teams struggle to get their reimbursement money back from suppliers. Searching through emails and creating spreadsheets is slow, unreliable, and it leads to missed or underpaid reimbursements because not every eligible case gets submitted properly.

That’s why we've built Vendor Reports, a much faster, cleaner way to recover reimbursements from your partners.

What it is: A consolidated, single report for each vendor. It includes all the tickets you’ve flagged for reimbursement, along with clear outcomes, all the evidence, and the cost totals based on your pricing data.

We designed Vendor Reports to give you full control, even when dealing with high claim volumes.

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What it does

• Lets you create brand-level or supplier-level reports
• Automatically maps ticket data → vendor report entries
• Shows open lines per brand when creating reports
• Filters reports by pending vs. credited
• Generates Excel exports for suppliers
• Lets you upload credit notes to close the reimbursement loop

Why this matters

Many suppliers prefer to settle damage claims in monthly or quarterly batches, not one by one.

3. Our AI Assistant

Support teams today spend far too much time reading long ticket descriptions, finding supplier and product guidelines, and figuring out the best possible outcome.

Decisions also vary between agents, and information is siloed between team members.

We believe there’s a better way.

That’s why we’re introducing our AI Assistant, a faster and more consistent way for your team to resolve cases with confidence.

This new AI Assistant learns from each case, applies your rules, and recommends the correct action based on:

• Your own set of rules
• Product knowledge
• Supplier preferences
• Customer history

This helps your support team resolve tickets faster and ensures the correct outcome, each time.

Wrapping Up

And this is only the beginning. 2026 is going to be a year where Claimlane will evolve even more.