As we wrap up 2025, we wanted to open the doors a bit more and show what we’ve been building at Claimlane. We’ve packed this update with highly requested product features, deeper automation, and a look at how AI will shape returns and claims handling in 2026.
1. Shopify “Create Order” Integration
Our Shopify Create Order integration allows brands and retailers to create new Shopify orders directly from Claimlane tickets. This is especially valuable if you:
- Sell repairs
- Offer paid services
- Need to upsell products in customer support
- Send spare parts or accessories
What’s new?
2. Bulk Vendor Reports, Automating Supplier Reimbursements
We’ve spent a lot of time watching teams struggle to get their reimbursement money back from suppliers. Searching through emails and creating spreadsheets is slow, unreliable, and it leads to missed or underpaid reimbursements because not every eligible case gets submitted properly.
That’s why we've built Vendor Reports, a much faster, cleaner way to recover reimbursements from your partners.
What it is: A consolidated, single report for each vendor. It includes all the tickets you’ve flagged for reimbursement, along with clear outcomes, all the evidence, and the cost totals based on your pricing data.
We designed Vendor Reports to give you full control, even when dealing with high claim volumes.
What it does
Why this matters
Many suppliers prefer to settle damage claims in monthly or quarterly batches, not one by one.
3. Our AI Assistant
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Support teams today spend far too much time reading long ticket descriptions, finding supplier and product guidelines, and figuring out the best possible outcome.
Decisions also vary between agents, and information is siloed between team members.
We believe there’s a better way.
That’s why we’re introducing our AI Assistant, a faster and more consistent way for your team to resolve cases with confidence.
This helps your support team resolve tickets faster and ensures the correct outcome, each time.
Wrapping Up
And this is only the beginning. 2026 is going to be a year where Claimlane will evolve even more.
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