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Product
Self-service portal
Collect customer inquires
Workflows
Improve efficiency and productivity.
Forward to suppliers
Easily forward claims to suppliers.
Analytics
Prevent future returns with insights into your after sales.
Warranty Registration
Let customers register their warranties
Integrations
See every system we connect to.
Industries
Furniture & Interior
Solve complex returns with a customizable workflow.
Outdoor & Sports
Keep customers loyal with the best post-purchase experience.
Baby & Nusery
Deliver the best customer care.
DIY & Homeware
Complex tools requires a good returns flow.
Electronics & Tech
Refunds, repair and replacements. Handle it all with ease.
Resources
Blog
Collect customer inquires
Customer cases
Improve efficiency and productivity.
Webinars
Hear from industry experts, when they share insights.
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Blog posts
Why Forwarding Claims to Suppliers Is Harder Than It Should Be
The core issue is a cumulus of factors from different entities, with partial context and different systems.
Daniel Sfita
October 8, 2025
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5 minutes
Article
When, where and how to notify customers during the returns process
Send proactive updates at the right moments. Notify customers automatically.
Daniel Sfita
September 25, 2025
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5 minutes
Insights
10 warehouse challenges that our new Warehouse Module solves
Running a warehouse isn't easy. We’ve listed 10 warehouse challenges that our newest feature solves.
Jens Ackermann
September 18, 2025
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3 minutes
Claimlane Updates
Claimlane and DSV Partner to Make Returns and Shipping Easier
We're proud to announce we are partnering up with leading shipping provider, DSV to not only simplify returns
Jens Ackermann
September 17, 2025
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1 minute
Article
Why Most E-commerce Brands Are Automating the Wrong Things
A comprehensive guide explaining why most e-commerce brands focus automation efforts on sales.
Daniel Sfita
September 16, 2025
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5 minutes
Why Workflows Are the Key to Faster Warranty Resolutions
When we talk with retailers about warranty claims, the conversation usually comes back to one thing: time.
Daniel Sfita
September 2, 2025
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3 minutes
Article
Why Furniture Returns Take 47 Days (And How to Cut That in Half)
Returns for furniture and interior businesses are some of the most time-consuming. Find out how to fix them.
Daniel Sfita
August 11, 2025
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2 minutes
Warehouse Module: Scan, grade and automate actions directly from the warehouse
Bring your warehouse much closer to Claimlane with our newest feature: The Warehouse Module.
Jens Ackermann
August 6, 2025
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3 minutes
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