Warranty management your
stressed service reps
RMA-buried warehouse team
frustrated customers
evidence-obsessed suppliers
API-skeptical IT-department
stressed service reps
will actually love
Tickets populated with all the info you need to solve them
Get a self-service portal, which guides your customers through the entire return process, no matter the SKU, supplier or case type.
Solve customer issues faster with customized workflows
Build a customer portal, which guides your customers through the entire return process, no matter the SKU, supplier or case type.
Improve your customer service by automaing repeat tasks
Refunds, replacement orders, internal emails and writing with suppliers? Save your customer service team valuable time by automating recurring manual tasks.
Keep your customers loyal and your service reps from not pulling out their hair
Warranty registration portal
Let customers register warranties, so you can collect marketing permission and keep track of all extended warranties.
Much more than just returns
Purpose-built workflows for handling repairs, warranty claims, spare parts and more.
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution, and repair services into one place to automate claims and reverse logistics.
Ticket assignment and statuses
Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.
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Supplier guidelines
Upload supplier guidelines to ensure you collect accurate information based on their requirements. Route claims directly to suppliers to ensure reimbursement.
Handle repairs with dedicated flows
Keep track of repairs and notify customers along the way.
Frequently asked questions
Claimlane lets you collect all customer requests: returns, warranty claims, repairs, and more - in one self-service portal.
From here you can build dedicated workflows that helps you manage and solve aftersales cases.
This significantly reduces time spent on these types of tickets.
Claimlane is different because we’re not just a returns provider. We help you manage warranty claims, repair requests, spare-part flows, B2B communication and complex aftersales processes - all in one platform.
While most return providers focus on simple returns, Claimlane is built for businesses that need advanced workflows, supplier collaboration, and end-to-end visibility across every case.
Claimlane works in every country. The platform is translated into all major languages, and the self-service portal includes auto translation so customers can submit aftersales tickets in their own language.
This makes it easy to collect and manage cases globally, no matter where you operate. Claimlane is used by customers in more than 70 countries.
It depends.
For some businesses, Claimlane can replace the ticketing system entirely, especially if it’s mainly used to handle returns and claims.
Others prefer to keep their help desk for general support and customer conversations. In those cases, Claimlane integrates with the ticketing system so cases stay in sync and both teams can work seamlessly across platforms.
Handling B2B claims and returns depends on what kind of company you are:
For Retailers
Retailers can forward customer claims to suppliers or manufacturers in just a few clicks. Claims are structured and complete, so communication flows smoothly from customer to retailer to supplier. Everything, status tracking, reimbursements, and management - happens in one place.
For Suppliers / Manufacturers
Suppliers use a dedicated B2B portal where all claims follow the same format. Each ticket is easy to review, approve, or reject. Communication with retailers is centralized and traceable, reducing errors and speeding up processing.
For Brands That Sell D2C and Through Retailers
Brands can manage all aftersales workflows in one platform, whether B2C or B2B. Handle claims, returns, communication, and reporting across every sales channel. One platform connects everyone, simple, scalable, and built for better aftersales.
Claimlane is built for businesses that deal with more complex aftersales processes like warranties, repairs, and complex returns.
It’s used across industries such as furniture & interior, baby & nusery outdoor gear, automobiles and RVs, electronics and industrial machinery, and many more.
If your business handles cases that go beyond simple fashion returns, Claimlane is designed for you.
Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.
No problem. We’re constantly adding new integrations, so the list on our site might not always be fully up to date. Let’s talk, we can review your setup, scope out what’s needed, and see how Claimlane can connect with your systems.
For simple setups, such as a Shopify store with a straightforward product catalog, implementation typically takes 2–4 days.
For more complex or enterprise setups, it usually takes between 4–8 weeks, depending on the number of features, integrations, and workflows required.
Claimlane helps teams work faster and more efficiently across aftersales processes.
Key improvements include:
- Shorter resolution time on tickets
- Higher SLA compliance rates
- Reduced need to hire additional customer service staff
- Improved customer experience and satisfaction
- Ability to build new workflows not possible before, such as spare-part and repair flows.
Together, these lead to faster handling, lower costs, and happier customers.
