GrejFreak, who is a 6 x Gazelle award winner, sells hunting-, military-, and outdoor equipment at affordable prices online. Their massive success and continuous growth are due to their laser focused strategy of delivering a world-class customer experience.
In April 2021, GrejFreak launched Claimlane’s Consumer Self-Service Portal and B2B Module. With Claimlane, they streamlined the claim handling process of faulty products with customers and suppliers, all from a single unified platform.
Their Customer Service team can now:
"We went from 2.5 people in our returns & claims department that contacted all our suppliers to only 1 person in customer service handling all inquiries. We achieved our ROI almost immediately by implementing Claimlane.” - Jesper, Head of Customer Service