Collect all warranty claim information, upfront
With Claimlane’s Self-Service Portal, customers are guided to give you exactly what you need - photos, receipts, serial numbers, you name it. No more follow-up emails or half filled tickets. Just complete, ready to resolve claims from the start.
Used by 10,000+ retailers and suppliers
Let your customer submit warranty claims, without emails
Enable customers to self-submit warranty claims and returns. Get all the information upfront, and resolve issues in minutes.
Self-Service done right
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Handle claims quickly
Receive warranty claims with all the information you need to resolve them in minutes, not hours.
Flexible customization
Create flows for specific products, enable your customers to choose preffered solution and much more.
Create custom fields, to collect all the data you need
Every business and even products need specific information for you to solve warranty claims. Create specific flows and custom fields, so you collect all the data you need, for a quick resolve.
Ask for images and videos
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Let your customer choose their preferred solution
Enable your customers to choose their preferred solution, so your support agents easily can solve customer issues.
Show images and videos to help guide your customers
Deliver the best post-purchase experience, by showing your customers images, to ensure they send the correct information.
“Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges”
