Custom workflows for every after sales issue

No more digging through emails, spreadsheets, or clunky systems to handle claims. With Claimlane, you can build workflows tailored to your team - whether it’s for warranty claims, returns, or delivery issues. Each ticket follows a clear path, gets routed to the right team and is resolved faster thanks to powerful integrations with your existing tools.

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Used by 10,000+ retailers and suppliers

Make sure each ticket reaches the right team

One of the biggest headaches for support and ops teams? Tickets bouncing between inboxes. Claimlane solves that by letting you create routing rules for different ticket types - faulty products go to repair, delivery issues to logistics, refunds to finance. No more confusion, no more delays. Customize your setup once and Claimlane does the heavy lifting from there.

Help Operations teams stay in control

Know exactly how to handle every ticket

Reduce stress, confusion, and delays. Create templated workflows for each type of after-sales issue so support agents don’t have to guess what comes next. You define the steps, actions, and escalation paths. Every ticket is handled consistently, quickly, and with a full audit trail. Whether it’s a missing part, faulty item, or incorrect delivery, the team knows exactly what to do, every time.

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Refunds with one click - without leaving the platform

When an issue is clearcut - like a broken item under warranty -there’s no reason to delay resolution. Let your team trigger refunds, store credits or replacement shipments from within the platform, thanks to integrations with your payment, POS, and order systems. No tab-hopping. No waiting for finance. Just fast, satisfying resolutions for your customers.

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"I can handle 5-10 claims in Claimlane during the time it takes to handle 1 via email"

David Outen

Returns Coordinator, The Hut Group

Tired of manually handling warranty claims? Then don't.

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"If you removed Claimlane tomorrow I would cry"

Understand why our customers love us

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Andreas Bang Nielsen

Marketing Director, Davidsen

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Benny Kristiansen

Former Chief Sales Officer, Sebra

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Henry Currer

Head of Operations, Swoon Furniture

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.