Retailer features

Inboxes & Workflows

Enable your teams to get an overview, even at scale
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Customise your workflow

Set up your unique workflow for each inbox, and give you an instant overview of all your tickets – with customisable progress statuses. It enables your team to handle claims more efficiently in each process stage.

Never ask twice, again

Stop drowning in disconnected email threads, phone calls, and ticketing systems.
You will have all history of the cases connected and easily accessible if a customer reaches out – no need to ask the same questions again.

Spend less time on time consuming tasks and more time on helping customers

With custom actions solving your most time-consuming tasks like arranging shipping or reimbursing customers is just one click away.

Spend less time on dull tasks and more time helping customers.