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Handle warranty claims and returns alongside Zendesk

Zendesk runs your support conversations. Warranty claims and returns are a different kind of work. They need order data, photos, serial numbers and a real resolution, not just a reply.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Zendesk integration works

One place

Keep claims and support tickets together

Your support team works claims and questions from one place instead of copying details between two tools. The full case, with order data and customer uploads, sits next to the conversation.
Two-way sync

Sync data in both directions

Sync Zendesk data into Claimlane, or Claimlane data into Zendesk. You choose which system leads, and the two stay aligned.
Self-service

Let customers self-serve any post-purchase issue

Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos, videos and serial numbers collected upfront.
Automation

Resolve with rules, labels and one-click actions

Route each claim with workflows, generate return and replacement labels, and issue refunds or replacements from inside the case.

How the Zendesk integration works

1
Connect Zendesk to Claimlane.
2
Choose which way data syncs, into Claimlane or into Zendesk.
3
Customers submit returns and warranty claims through your branded portal.
4
The claim and the ticket stay in sync, so nothing gets lost between tools.
5
Your team resolves the case from one place.
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Simone Andersen
Customer Service Director, Coolshop
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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