Handle warranty claims and returns in your Intercom inbox
Intercom is where your team talks to customers. Warranty claims and returns need order data and a resolution.
How the Intercom integration works
One inbox
Bring claims into Intercom
Handle returns and warranty claims alongside your Intercom conversations, so your team works from one inbox.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and details collected upfront.
Automation
Resolve with rules, labels and one-click actions
Route each claim with workflows, generate return and replacement labels, and issue refunds or replacements from inside the case.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Intercom integration works
1
Connect Intercom to Claimlane.
2
Customers submit returns and warranty claims through your branded portal.
3
Claims sit alongside your Intercom conversations in one inbox.
4
Claimlane routes the case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place.
Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.
Andreas Bang Nielsen
Marketing Director, Davidsen
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.