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Your Intercom agents can see every Claimlane claim

A customer messages asking where their return is. Your agent is in Intercom. The claim is in Claimlane. Without a link between the two, nobody can answer.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Intercom integration works

Reference tickets

Every claim shows up in Intercom

When a customer submits a return or warranty claim, Claimlane creates a reference ticket in Intercom. Your agents can see the claim exists without opening another tool.
Status questions

Answer where is my return without digging

A customer calls or messages asking where their return is. Your agent sees there is an open claim in Claimlane and can answer, instead of starting from nothing.
One system of record

Claims are resolved in Claimlane

The work happens in Claimlane. Routing, labels, refunds, replacements and supplier claims all sit in one place, so nothing gets handled twice.
Self-service

Collect the right details from the start

Customers submit returns, warranty claims, repairs and spare part requests through a branded portal, with photos and details collected upfront.

How the Intercom integration works

1
Connect Intercom to Claimlane.
2
Customers submit a return or warranty claim through your branded portal.
3
Claimlane creates a reference ticket in Intercom.
4
If a customer asks for an update, your agent sees the claim in Intercom.
5
Your team resolves the case in Claimlane, with routing, labels, refunds and replacements.
Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.
Andreas Bang Nielsen
Marketing Director, Davidsen
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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