How to automate manual work in Returns? Integrate your systems!

Michael Kruse Sørensen
April 16, 2024
4 minutes

For many businesses, handling returns and claims is a highly manual process

Brands and retailers who receive many returns and claims often waste a lot of time on manual processes.

You can notice how manual it is by visiting your team that handles returns. Look them over the shoulder as they sit in front of their computer and notice the process in detail.

Do they spend time switching between different systems in different windows?

Do they consistently look up data in one system just to copy paste it into another?

That’s all repetitive work that could be automated.

Let the data flow

But how do you automate?

A key piece to the automation puzzle is integrations. Basically, connecting several of your key software systems which let’s data flow freely between them.

For instance, our integration with Shopify enables your customers to find their order and select relevant products when they submit their return in Claimlane’s flow.

Like so:

Integrating your Order System (e.g. Shopify) with Claimlane let's customers find their orders and select the right products as they submit their return or claim

Claimlane’s integration with Shopify let’s your customers find their orders and select the right products when they submit their returns or claims.

Integrations enable automation.

In other words, integrations help you save a lot of time and money in the long run

You can integrate Claimlane with your critical systems in just a few clicks:

  1. E-commerce platforms: We integrate with the primary ecommerce platforms such as Shopify, Magento, Umbraco, PrestaShop, and WooCommerce. Use this integration to collect data on customers and orders to make the return submission a great customer experience.
  2. Logistics providers: We integrate out of the box with the major logistics solutions such as Webshipper, Shipmondo, nShift, and Consignor. We use this integration to offer a fully automated returns solution with all major carriers. It also enables you to automatically generate return labels, which saves time for you and the customer.
  3. Helpdesk and CRM software: Whether that is Zendesk, Salesforce, Gorgias, or something else. Via this integration you can get a complete view of your customers, which makes the support side of your returns process easy.
  4. ERP systems: We integrate with major ERP systems such as Business Central. This integration will further automate manual processes, such as issuing credit notes, ordering spare parts, and offering refunds.
Claimlane connects your other systems to streamline your Returns and Claims process

So, how do you get these integrations? Good news is that they come out of the box. So for customers with standard needs you can get the integrations in just a few clicks. This means you don’t even need to spend time or money building them. Just click and let the data flow!

If you don’t see your integration in the list above or if you have specific needs, we do offer to build custom integrations as part of our Advanced plan.

You can read more about our integrations here.

We look forward to helping you make the data flow!

Want to learn more?

We’d love to explore how Claimlane can help you. Book a chat below.

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