pricing

One Platfrom for all your After-sales Service

Automated returns, tailored consumer claim experiences, streamlined partner after-sales collaboration, and much more!

Get the modules as stand-alone or bundle them as you see fit.
Yearly Billing
Save 15%
Monthly Billing
BASIC
Best for smaller businesses looking for a simple setup to streamline claims with customers and partners
€199/month
Includes 1000 claims/year
Claim Inbox
Standard B2C Self-Service Portal
Standard Ecommerce Integrations
B2B Claim Module
Insights Dashboard
Team Support
PRO
Best for businesses looking for automations, tailored customer experience, and detailed reporting
€499/month
Includes 5000 claims/year
Everything in BASIC, plus:
Tailored B2C Self-Service Portal
Analytics Module
API Access
Add-on Option: Custom Integrations & Webhooks
ADVANCED
Best for larger businesses looking for a flexible solution to manage claims across multiple channels
Custom quote
Above 5000 claims/year
Everything in PRO, plus:
In-store Omnichannel Solution
Custom Implementation
Dedicated Account Manager

Talk to us to discuss specific requirements & customizations.
Yearly Billing
Save 15%
Monthly Billing
BASIC
Best for smaller businesses looking to automate consumer returns
€299/month
Includes 300 returns/month
Returns dashboard
Standard Consumer Return Portal
Standard e-com integrations
Insights Dashboard
Team Support
PRO
Automate returns across multiple markets and get detailed insight
€599/month
Includes 1000 returns/month
Everything in BASIC, plus:
Customised Consumer Return Portal
Analytics Module
API Access
Add-on option: Custom integrations and webhooks
ADVANCED
Fully automate returns A-Z with custom integrations
Custom quote
Above 1000 returns/month
Everything in PRO, plus:
Custom implementation
Dedicated Account Manager

Talk to us discuss requirements and customizations.
For full pricing, please reach out to us
Contact us
Custom Integrations
Refund Integration
Automate refunds directly from Claimlane
Order Integration
Collect order & product data
Shipping Integration
Create shipping labels & arrange pickups
WMS Integration
Automatically adjust warehouse stock

Got questions?

What is the difference between a claims and returns?
Returns can be handled through an automated workflow that ensures customers can easily return unwanted item. Lot's of vendors provide the automated workflow.

Warranty claims demand special treatment. The workflows are significantly more complex, and often require some kind of manual assessment.

Claimlane ensures you can handle all your complex claims workflows from both B2B and B2C, while also automating your returns. When everything is handle in one platform, you get full control of your data, which is what Claimlane is all about.
Should I change my IT infrastructure?
You do not have to fulfill any special requirement or make adjustments to your IT system, as the operations are running on a cloud.
Does Claimlane integrate with other systems?
Claimlane has an open API. We do offer support for integrations to ERP, WMS, CRM, Webshops, etc. We have several standard integrations for webshop platforms and logistics /return providers. You can implement any integration your business needs, the features can be developed.
How many users can use the platform?
We have no cap on number of users
What level of support is included in my plan?
We provide all the guidelines, manuals, training, and support throughout the entire journey. Moreover, we have built a knowledge base and video tutorials that are accessible to all of your team.
Flexible pricing to accommodate the needs of both larger and growing businesses