Pricing that fits your business

Claimlane lets you collect all customer requests: returns, warranty claims, repairs, and more - in one self-service portal.

From here you can build dedicated workflows that helps you manage and solve aftersales cases.

This significantly reduces time spent on these types of tickets.

Claimlane is different because we’re not just a returns provider. We help you manage warranty claims, repair requests, spare-part flows, B2B communication and complex aftersales processes - all in one platform.

While most return providers focus on simple  returns, Claimlane is built for businesses that need advanced workflows, supplier collaboration, and end-to-end visibility across every case.

Yes, Claimlane works in every country. The platform is translated into all major languages, and the self-service portal includes auto translation so customers can submit aftersales tickets in their own language<sub>.

‍</sub>This makes it easy to collect and manage cases globally, no matter where you operate. Claimlane is used by customers in more than 70 countries.

It depends.

For some businesses, Claimlane can replace the ticketing system entirely, especially if it’s mainly used to handle returns and claims.

Others prefer to keep their help desk for general support and customer conversations. In those cases, Claimlane integrates with the ticketing system so cases stay in sync and both teams can work seamlessly across platforms.

Handling B2B claims and returns depends on what kind of company you are:

‍For Retailers

‍Retailers can easily forward customer claims to their suppliers or manufacturers in just a few clicks.All claims are structured and ready to be shared—no messy emails or missing info.Communication flows smoothly from customer → retailer → supplier, all within one system.Retailers can track claim status, receive reimbursements, and manage everything from one place.
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‍For Suppliers / Manufacturers

‍Suppliers get access to a dedicated B2B portal where all claims are submitted in a consistent, structured format.Every ticket looks the same, making it quick and easy to evaluate, approve, or reject.

Communication with retailers is centralized and traceable, no need to dig through inboxes. Faster processing, fewer errors, and better visibility into product performance.

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‍For Brands That Sell D2C and Through Retailers
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‍This is especially useful for brands that both supply retailers and sell through their own channels. All aftersales workflows, whether B2C or B2B, can be managed in a single platform.

One system to handle claims, returns, communication, and reporting, across all sales channels.One platform, all parties connected. Simple, scalable, and built for better aftersales.

Claimlane is built for businesses that deal with more complex aftersales processes like warranties, repairs, and complex returns.

It’s used across industries such as furniture & interior, baby & nusery outdoor gear, electronics andindustrial machinery, and among others.

If your business handles cases that go beyond simple fashion returns, Claimlane is designed for you.

Absolutely. Claimlane is built to manage even the most complex products - including small parts of products, so your returns and claims process stays simple and efficient.

No problem. We’re constantly adding new integrations, so the list on our site might not always be fully up to date. Let’s talk, we can review your setup, scope out what’s needed, and see how Claimlane can connect with your systems.

For simple setups, such as a Shopify store with a straightforward product catalog, implementation typically takes 2–4 days.

For more complex or enterprise setups, it usually takes between 4–8 weeks, depending on the number of features, integrations, and workflows required.

Claimlane helps teams work faster and more efficiently across aftersales processes.
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Key improvements include:

- Shorter resolution time on tickets
- Higher SLA compliance rates
- Reduced need to hire additional customer service staff
- Improved customer experience and satisfaction
- Ability to build new workflows not possible before, such as spare-part and repair flows.

Together, these lead to faster handling, lower costs, and happier customers.