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Handle Traede B2B returns and warranty claims in one place

Traede runs your wholesale orders. B2B returns and warranty claims from retailers need structure, not scattered emails.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Traede integration works

B2B orders

Link wholesale orders to claims

Claimlane connects to Traede so wholesale orders flow in, and retailer claims arrive with the right order behind them.
Self-service

Give retailers a portal to submit claims

Let retailers submit returns and warranty claims through a portal, with the details you need collected upfront.
Automation

Resolve and route every case

Route each case with rules, generate labels, and issue refunds or replacements from inside Claimlane.
Complex products

Built for complex products

Handle warranty claims on complex products with many parts and different rules per supplier.

How the Traede integration works

1
Connect Traede to Claimlane.
2
Wholesale order data syncs into Claimlane automatically.
3
Retailers submit returns and warranty claims through a portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
"Before, we sent an email to the supplier, and then we waited and had to follow up. With Claimlane, the supplier sees everything clearly, and we can track what's going on."
Tanja Munch
Head of Customer Service

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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