Handle Shopware returns and warranty claims in one place
Your Shopware store handles the sale. The returns and warranty claims that follow usually end up in email and spreadsheets.
How the Shopware integration works
Order data
Pull order and customer details
Claimlane pulls order and customer details from Shopware, so every claim opens with the right information in one place.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and serial numbers collected upfront.
Automation
Resolve cases from one place
Generate return and replacement labels, issue refunds and replacements, and route each case with rules, all from inside Claimlane.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Shopware integration works
1
Connect your Shopware store to Claimlane.
2
Order and customer data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.
Adnan Baessa
Head of Operations, Cult
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.