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Handle Shopify returns and warranty claims in one place

Your Shopify store handles the sale. The returns, warranty claims and repairs that follow usually end up in email threads and spreadsheets.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Shopify integration works

Order data

Sync order data

When a customer starts a claim, Claimlane already knows the order. They pick the product from their purchase instead of typing an order number, so claims arrive with the right details from the start.
Self-service

Let customers self-serve

Give Shopify customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests. They upload photos, videos and serial numbers upfront, so your team stops chasing missing information.
Automation

Process refunds, replacements and more

Generate return and replacement labels, then push refunds and replacement orders back into Shopify. No switching between tabs to close a ticket. Set the rules once and let workflows handle the rest.
Complex products

Built for complex products

Most Shopify returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts, multiple suppliers, and different rules per SKU.

How the Shopify integration works

1
Connect your Shopify store to Claimlane.
2
Order and customer data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Refund and replacement data flows back into Shopify, so your records stay correct.
"Claimlane gives us a full view of a customer’s claim history and integrates with our Shopify data. That helps us judge: is this a loyal customer or a one-time buyer?"
Tanja Munch
Head of Customer Service
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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