Integrate Shopify
This is the subheadline
How the Shopify integration works
Order data
Sync order data
When a customer starts a claim, Claimlane already knows the order. They pick the product from their purchase history instead of typing an order number, so you get the right SKU, variant and purchase date from the start.
Self-service
Let customers self-serve
Give Shopify customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests. They upload photos, videos and serial numbers upfront, so your team stops chasing missing information.
Automation
Process refunds, replacements and more
Generate return and replacement labels, then push refunds and replacement orders back into Shopify. No switching between tabs to close a ticket. Set the rules once and let workflows handle the rest.
Complex products
Built for complex products
Most Shopify returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts, multiple suppliers, and different rules per SKU.
How the Shopify integration works
1
Connect your Shopify store to Claimlane in a few clicks.
2
Order and customer data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Refund and replacement data flows back into Shopify, so your records stay correct.
"Claimlane gives us a full view of a customer’s claim history and integrates with our Shopify data. That helps us judge: is this a loyal customer or a one-time buyer?"
Tanja Munch
Head of Customer Service
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.