Handle PrestaShop returns and warranty claims in one place
Your PrestaShop store handles the sale. The returns and warranty claims that follow usually live in email and spreadsheets.
How the PrestaShop integration works
Order data
Import order details automatically
Claimlane imports order details from PrestaShop, so returns and warranty claims match to the right purchase with no copy-paste.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and serial numbers collected upfront.
Automation
Resolve cases from one place
Generate return and replacement labels, issue refunds and replacements, and route each case with rules, all from inside Claimlane.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the PrestaShop integration works
1
Connect your PrestaShop store to Claimlane.
2
Order data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.
Victoria Klitvad
Sales Support, Mads Nørgaard
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.