Handle Omnium returns and warranty claims in one place
Omnium runs your orders across channels. Returns and warranty claims need that order context to resolve quickly.
How the Omnium integration works
Order data
Pull product and order data
Claimlane connects to Omnium to pull product and order data, so claims and returns are matched to the right items from the start.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and serial numbers collected upfront.
Automation
Resolve cases from one place
Generate return and replacement labels, issue refunds and replacements, and route each case with rules, all from inside Claimlane.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Omnium integration works
1
Connect Omnium to Claimlane.
2
Product and order data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
With Claimlane we have reduced our resolution time from 4 days to 1 day
Sandra Smith
Customer Service Manager, Liewood
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.