Handle Magento returns and warranty claims in one place
Your Magento store handles the sale. The returns, warranty claims and repairs that follow usually live in email threads and spreadsheets.
How the Magento integration works
Order data
Pull order, product and customer data
Claimlane pulls order, product and customer data from Magento, so every return and warranty claim is linked to the right order from the start.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and serial numbers collected upfront.
Automation
Issue refunds and replacements in one click
Resolve cases from inside Claimlane with one-click refunds and replacements, return labels and routing rules.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Magento integration works
1
Connect your Magento store to Claimlane.
2
Order, product and customer data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.