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Trigger the right emails with Claimlane and Klaviyo

Klaviyo runs your customer emails. Returns and warranty claims are moments that deserve the right message.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Klaviyo integration works

Email flows

Send claim and return data to Klaviyo

Send claim and return data to Klaviyo so you can trigger the right emails at each step of a case.
First-party data

Collect first-party data

Capture first-party data from returns and warranty claims to inform your flows and segments.
Self-service

Let customers self-serve any post-purchase issue

Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and details collected upfront.
Automation

Resolve cases from one place

Route each case with rules, generate labels, and issue refunds or replacements from inside Claimlane.

How the Klaviyo integration works

1
Connect Klaviyo to Claimlane.
2
Customers submit returns and warranty claims through your branded portal.
3
Claim and return data flows to Klaviyo to trigger your email flows.
4
Claimlane routes the case and triggers labels, refunds or replacements.
5
Your team resolves the case from one place.
A dissatisfied mom will also take 10 of her closest friends with her if she leaves your business because of a negative experience.
Kenneth Nørgaard
Kenneth Nørgaard
CEO, BabySam

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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