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Collect Klaviyo marketing opt-ins when customers submit a claim

Every return and warranty claim brings a real customer to your portal. Without a connection to Klaviyo, that contact never reaches your marketing list.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Klaviyo integration works

Opt-in

Ask for the opt-in at submission

Before a customer submits their return or warranty claim, they can choose to accept email marketing. It sits in the flow they are already completing, so you are not chasing them for it later.
Klaviyo sync

Add subscribers to Klaviyo automatically

Everyone who accepts is added to Klaviyo automatically. No exports, no manual lists, no copy-paste between tools.
Consent

Nobody is added without permission

Only customers who accept are added. Anyone who does not opt in is left out of your list.
One place

Resolve the claim in Claimlane

The claim itself stays in Claimlane. Your team routes it, generates labels, and issues refunds or replacements from inside the case.

How the Klaviyo integration works

1
Connect Klaviyo to Claimlane.
2
Customers submit a return or warranty claim through your branded portal.
3
Before they submit, they can accept email marketing.
4
Everyone who accepts is added to your Klaviyo list automatically.
5
Your team resolves the case in Claimlane, and marketing keeps the new subscriber.
A dissatisfied mom will also take 10 of her closest friends with her if she leaves your business because of a negative experience.
Kenneth Nørgaard
Kenneth Nørgaard
CEO, BabySam
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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