<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Claimlane work with Homerunner?","acceptedAnswer":{"@type":"Answer","text":"Yes. Claimlane connects to Homerunner to book home pickup returns straight from a case."}},{"@type":"Question","name":"Can customers self-serve returns and warranty claims?","acceptedAnswer":{"@type":"Answer","text":"Yes. Customers submit returns, warranty claims, repairs and spare part requests through a branded self-service portal, with photos and details collected upfront."}},{"@type":"Question","name":"Does Claimlane handle warranty claims, not just returns?","acceptedAnswer":{"@type":"Answer","text":"Yes. Claimlane handles returns, warranty claims, repairs, replacements and spare parts, including complex products with many parts."}}]}</script>
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Handle home pickup returns with Homerunner

Some returns are easier with a pickup. Claimlane books Homerunner pickups straight from the case.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Homerunner integration works

Pickups

Book home pickup returns

Connect Homerunner so customers send items back with a home pickup, booked straight from the case.
Automation

Book pickups by your rules

Book pickups automatically based on your rules, by country or case type, with no manual steps.
Self-service

Let customers self-serve returns

Customers submit returns and warranty claims through a branded portal, and the pickup is arranged for them.
One place

Resolve the whole case

Add tracking to the case, keep customers updated, then issue refunds or replacements from inside Claimlane.

How the Homerunner integration works

1
Connect Homerunner to Claimlane.
2
Customers submit returns and warranty claims through your portal.
3
Claimlane books the Homerunner pickup for the return.
4
Tracking is added to the case and sent to the customer.
5
Your team resolves refunds or replacements from one place.
With Claimlane we have reduced our resolution time from 4 days to 1 day
Sandra Smith
Customer Service Manager, Liewood

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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