<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Does Claimlane work with Gorgias?","acceptedAnswer":{"@type":"Answer","text":"Yes. Claimlane connects to Gorgias so your team can manage returns, warranty claims and support messages from one place."}},{"@type":"Question","name":"Does it create tickets in Gorgias?","acceptedAnswer":{"@type":"Answer","text":"Yes. A claim can automatically create a matching ticket in Gorgias, while Claimlane handles the resolution."}},{"@type":"Question","name":"Does Claimlane handle warranty claims, not just returns?","acceptedAnswer":{"@type":"Answer","text":"Yes. Claimlane handles returns, warranty claims, repairs, replacements and spare parts, including complex products with many parts."}}]}</script>
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Manage warranty claims and returns next to Gorgias

Gorgias is where your team answers customers. Warranty claims and returns need more than a reply.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Gorgias integration works

One place

Handle claims and messages together

Manage returns, warranty claims and support messages from one place, without jumping between tools to close a case.
Helpdesk

Create a matching ticket in Gorgias

A claim can automatically create a matching ticket in Gorgias, so support sees it without leaving the helpdesk. Claimlane still handles the resolution.
Self-service

Let customers self-serve any post-purchase issue

Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and details collected upfront.
Automation

Resolve with rules, labels and one-click actions

Route each claim with workflows, generate return and replacement labels, and issue refunds or replacements from inside the case.

How the Gorgias integration works

1
Connect Gorgias to Claimlane.
2
Customers submit returns and warranty claims through your branded portal.
3
A matching ticket can be created in Gorgias automatically.
4
Claimlane routes the case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place.
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Jacob Bay
Chief Operating Officer, MaxGaming

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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