Manage warranty claims and returns next to Gorgias
Gorgias is where your team answers customers. Warranty claims and returns need more than a reply.
How the Gorgias integration works
One place
Handle claims and messages together
Manage returns, warranty claims and support messages from one place, without jumping between tools to close a case.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and details collected upfront.
Automation
Resolve with rules, labels and one-click actions
Route each claim with workflows, generate return and replacement labels, and issue refunds or replacements from inside the case.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Gorgias integration works
1
Connect Gorgias to Claimlane.
2
Customers submit returns and warranty claims through your branded portal.
3
Claimlane routes the case and applies your rules.
4
Labels, refunds or replacements are triggered from inside the case.
5
Your team resolves returns and support messages from one place.
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.