Create DSV return shipments straight from a case

Returns and warranty claims need a label fast. Claimlane creates DSV shipments straight from the case.
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Angling Direct
BabySam
“We have everything in one place: the dialogue with the customer and the dialogue with the supplier. That makes it much easier to handle the case.”
Louise Lauge Thorsen
Head of Customer Service
Case study
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Rocky Mountain
Claimlane implementation was a breeze to do, the documentation is clear and concise. 
Elliot Landry
IT Supervisor
Case study
Silver Cross
With Claimlane’s help, we’ve been able to improve how our teams work together internally, not just how we communicate with the customer.
Riccardo Baldoni
Digital Director, Silver Cross
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller, Skechers
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the DSV integration works

Labels

Create return and replacement shipments

Generate DSV return and replacement shipments from a case, with the right service and address already filled in.
Automation

Create shipments by your rules

Create shipments automatically based on service, country or case type, with no manual steps.
Self-service

Let customers self-serve returns

Customers submit returns and warranty claims through a branded portal, and the shipment is ready for them.
One place

Resolve the whole case

Add tracking to the case, keep customers updated, then issue refunds or replacements from inside Claimlane.

How the DSV integration works

1
Connect DSV to Claimlane.
2
Customers submit returns and warranty claims through your portal.
3
Claimlane creates the DSV return or replacement shipment.
4
Tracking is added to the case and sent to the customer.
5
Your team resolves refunds or replacements from one place.
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture

Clear skies ahead for every warranty claim

See how Claimlane can connect your stores, customer service team and suppliers, so you can resolve warranty claims much faster.
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