Handle Commercetools returns and warranty claims in one place
Commercetools powers your storefront. Returns, warranty claims and repairs need that order data to resolve fast.
How the Commercetools integration works
Order data
Access real-time order data
Claimlane connects to your headless Commercetools setup to pull real-time order data, so every claim opens with accurate, up to date information.
Self-service
Let customers self-serve any post-purchase issue
Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos and serial numbers collected upfront.
Automation
Resolve cases from one place
Generate return and replacement labels, issue refunds and replacements, and route each case with rules, all from inside Claimlane.
Complex products
Built for complex products, not just t-shirts
Most returns apps only handle simple products. Claimlane handles warranty claims on complex products with many parts and different rules per SKU.
How the Commercetools integration works
1
Connect your Commercetools project to Claimlane.
2
Real-time order data syncs into Claimlane automatically.
3
Customers submit returns and warranty claims through your branded portal.
4
Claimlane routes each case, applies your rules, and triggers labels, refunds or replacements.
5
Your team resolves the case from one place, with the order already attached.
With Claimlane there is no need to write many emails back and forth, as customers cannot submit claims without all the needed information.
Betina Kyed
Returns & Claims Manager, F.Engel K/S
Solve warranty claims, insanely fast
Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.