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Connect returns and warranty claims to Business Central

Returns and warranty claims do not stop at support. They end in refunds, replacements, and credit notes.
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Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

How the Business Central integration works

Credit notes

Create credit notes automatically

When a claim is resolved, Claimlane creates the credit note in Business Central, so finance doesn't enter it by hand.
ERP sync

Update product data and financials

Keep product data and financials current in your ERP, updated directly from Claimlane as cases close.
Self-service

Let customers self-serve any post-purchase issue

Give customers a branded self-service portal to submit returns, warranty claims, repairs and spare part requests, with photos, videos and serial numbers collected upfront.
Claims data

Manage claims tied to your ERP data

Handle returns, warranty claims and repairs with the right ERP data behind each case, so the numbers stay correct from intake to resolution.

How the Business Central integration works

1
Connect Microsoft Dynamics 365 Business Central to Claimlane.
2
Customers submit returns and warranty claims through your branded portal.
3
Claimlane routes each case with your rules and triggers the right outcome.
4
Credit notes, product data and financials update in Business Central automatically.
5
Finance works from correct data, with no manual re-entry.
With the integration to Business Central, resolving a claim in Claimlane automatically triggers all the necessary processes in our ERP. This means the customer service agent’s work is complete the moment the claim is resolved in Claimlane.
Kasper Andersen
IT Director, Konges Sløjd
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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