New

Optimize

Loaf

's

returns

process

with Claimlane

Automated and customizable Return and Warranty Claim Platform to solve any type of furniture return, repair and claim - without any manual work.
Talk to a returns expert

All of

Loaf

’s

post-purchase issues,
In one portal

The biggest time-waster for customer service teams in the furniture industry: Figuring out what is wrong.

Self-Service done right
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Save 2 hours per customer agent, per day
Save hours by getting all the details upfront - cutting down back-and-forth with customers.
Flexible customization
Returns, claims, repairs - whatever your business need, inside one portal. Route tickets to specific outcomes and stakeholders.
Talk to an Expert
"Claimlane's Self-Service Portal has revolutionized how our customers submit their returns, repairs and warranty claims"
Adnan Baessa
Head of Operations, Cult Furniture

Handle everything from one place

Having to use +4 different systems to handle a return is one of the biggest time wasters. With Claimlane you can set up automations and handle any ticket from one place.

Full visibility into the entire returns process
Track every return, repair, and claim from start to finish. Spot drop-offs and optimize your process with ease.
Build automated workflows
Stop wasting time on return tickets that are easily solved. Simply review and accept and let automations do the rest.
Communicate with customers from one inbox
Helpdesk tools or email is not made to handle returns. Have a dedicated place to communicate with customers.
Get in touch today
“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"
Henry Currer
Head of Operations, Swoon Furniture

No more disjointed return process

Integrate all your systems and have your teams work with the same data, from the same place.

Warehouse, Customer Service, Logistics - working together
Connect the return process across departments, save valuable time by automatically routing cases to the right stakeholder.
Integrated with your shipping provider
Create return labels automatically. No copy-pasting and no extra tools.
Refund or replace with a click of a button
Claimlane makes is easier than ever before to handle returns and claims. Handle a return in less than a minute.
Get in touch

An end-to-end returns solution

Create custom rules and routing

Handle as many SKU's as you have, with custom rules. Automatically route cases to specific outcomes or departments

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.

Connect warehouse for powerful automations

Let your warehouse grade returned products and set automated outcomes.

Stockists rule library

Upload stockist guidelines and route claims so your team never pays for someone else’s faults.

Automate repeat tasks

Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.

Omni-channel returns

Handle returns, warranty claims and repair request from any type of channel.

Go from email and angry customers

To automations and solved returns

Get in touch

Frequently Asked Questions

How does Claimlane improve the customer return experience?
Claimlane gives your customers a self-service return portal where they can easily submit all the details needed. Your support team gets the right information upfront, and with automations handling the process, issues are resolved much faster - keeping customers happy and reducing back-and-forth.
Is Claimlane easy to integrate with my existing systems?
Yes, Claimlane is designed to integrate effortlessly with most major systems, including major eCommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.
Can Claimlane work within our physical stores?
Yes! Claimlane works multi-channel meaning you can receive and solve returns from your physical stores, e-commerce and third party marketplaces.
Can Claimlane handle exchanges, refunds, and warranty claims?
Absolutely. Claimlane supports exchanges, refunds, warranty claims, repairs, and spare part flows. The portal is fully customizable, so you can create the exact flow your business needs - including adding guides, videos, or other resources to help customers resolve issues smoothly.
Who uses Claimlane?
Retailers, suppliers and e-commerce stores all use Claimlane. The teams in the companies who uses our platform are usually: customer service, operations, warehouse, logistics and quality assurance.
How long does Claimlane take to implement?
For bigger furniture stores we have an implementation time at around 3-4 months.

Let's talk returns. See exactly how we can help.