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Leekes

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Optimize

Leekes

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'

returns

process

with Claimlane

We know furniture returns, repairs and warranty claims takes time and cost money to handle. That's why Claimlane is the perfect match for you to automate those workflows.
Automated and customizable Returns and Warranty Claims Platform to solve any type of furniture return, repair and claim - without any manual work.
Talk to a returns expert

Handle all of your post-purchase flows, in one portal

Your support team spends too much time figuring out product issues. With Claimlane’s self-service portal, customers get clear step-by-step guidance - so your team doesn’t have to.

Self-Service done right
Let your customers submit returns, warranty claims and repair request by themselves. No more waiting around for a reply, for both your customers and your agents.
Save 2 hours per customer agent, per day
Save hours by getting all the details upfront - cutting down on back-and-forth with customers.
Flexible customization
Returns, claims, repairs - whatever your business need, inside one portal. Route tickets to specific outcomes and stakeholders.
Talk to an Expert
"Claimlane's Self-Service Portal has revolutionized how our customers submit their returns, repairs and warranty claims"
Adnan Baessa
Head of Operations, Cult Furniture

Returns, repairs and warranty workflows, all in one place

Having to use +4 different systems to handle a return is one of the biggest time wasters. With Claimlane you can set up automations and handle any ticket from one place.

Full visibility into the entire returns process
Track every return, repair, and claim from start to finish. Spot drop-offs and optimize your process with ease.
Build automated workflows
Emailing with customers and internal communication is slowing down your customer care. Build workflows that takes tickets from new to resolved, fast.
Communicate with everyone from one inbox
Email and helpdesk tools are not made to handle returns and warranty claims. Have a dedicated place to communicate with customers, suppliers, and relevant stakeholders.
Get in touch today
“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"
Henry Currer
Head of Operations, Swoon Furniture

No more disjointed return process

Integrate all your systems and have your teams work with the same data, from the same place.

Warehouse, Customer Service, Logistics - working together
Connect the return process across departments, save valuable time by automatically routing cases to the right stakeholder.
Integrated with your shipping couriers and carriers
Create return labels automatically. No copy-pasting and no extra tools. Easily get reimbursed for any products damaged during delivery.
Refund, replace and send gift cards, with just one click.
Let your customer service agents solve cases much quicker by automating repeating manual tasks.
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"We are incredibly satisfied with Claimlane - not only as a platform for handling claims, but also as a reliable and proactive software partner. Throughout the project, they have acted as a close technical collaborator, consistently taking ownership beyond their own platform and contributing to the broader success of our systems integration."
Kasper Andersen
Director of IT, Konges Sløjd

An end-to-end returns solution for furniture brands

Create custom rules and routing

Set rules by SKUs, price, or return type to automatically route cases to the right department or outcome.

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.

Connect your warehouse

Let your warehouse grade returned products and set automated actions like restocking, notifying issues to CS, or sending items to outlet.

Brand guidelines library

Upload your brand guidelines to ensure your stockists submit accurate claims data and route them to relevant team to increase efficiency.

Automate repeat tasks

Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.

Omni-channel RMA

Handle returns, warranty claims, and repair requests from any type of sales channel and create one unified workflow.

Get in touch

Go from email and angry customers

To automations and solved cases

Get in touch

Frequently Asked Questions

How does Claimlane improve the customer return experience?
Claimlane gives your customers a self-service return portal where they can easily submit all the details needed. Your support team gets the right information upfront, and with automations handling the process, issues are resolved much faster - keeping customers happy and reducing back-and-forth.
Is Claimlane easy to integrate with my existing systems?
Yes, Claimlane is designed to integrate effortlessly with most major systems, including major Ecommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.
Can Claimlane work within our physical stores?
Yes! Claimlane works multi-channel meaning you can receive and solve returns from your physical stores, e-commerce and third party marketplaces.
Does Claimlane come with analytics?
Yes! Claimlane has a data hub where all your returns, repairs, and claims are stored in one place. From there, you can create detailed reports on return reasons, faulty products, and much more.
Can Claimlane handle exchanges, refunds, and warranty claims?
Absolutely. Claimlane supports exchanges, refunds, warranty claims, repairs, and spare part flows. The portal is fully customizable, so you can create the exact flow your business needs - including adding assembly guides, videos, or other resources to help customers resolve issues smoothly.
Who uses Claimlane?
Retailers, suppliers and e-commerce stores all use Claimlane. The teams in the companies who uses our platform are usually: customer service, operations, warehouse, logistics and quality assurance.
How long does Claimlane take to implement?
For bigger furniture businesses with more complex operations, we have an estimated implementation time of around 4-8 weeks.

Let's talk aftersales. See how we can help Leekes.