Used by leading furniture brands and retailers
Handle all of your post-purchase flows, in one portal
Your support team spends too much time figuring out product issues. With Claimlane’s self-service portal, customers get clear step-by-step guidance - so your team doesn’t have to.
Self-Service done right
Let your customers submit returns, warranty claims and repair request by themselves. No more waiting around for a reply, for both your customers and your agents.
Save 2 hours per customer agent, per day
Save hours by getting all the details upfront - cutting down on back-and-forth with customers.
Flexible customization
Returns, claims, repairs - whatever your business need, inside one portal. Route tickets to specific outcomes and stakeholders.
"Claimlane's Self-Service Portal has revolutionized how our customers submit their returns, repairs and warranty claims"
Adnan Baessa
Head of Operations, Cult Furniture
Returns, repairs and warranty workflows, all in one place
Having to use +4 different systems to handle a return is one of the biggest time wasters. With Claimlane you can set up automations and handle any ticket from one place.
Full visibility into the entire returns process
Track every return, repair, and claim from start to finish. Spot drop-offs and optimize your process with ease.
Build automated workflows
Emailing with customers and internal communication is slowing down your customer care. Build workflows that takes tickets from new to resolved, fast.
Communicate with customers from one inbox
Helpdesk tools or email is not made to handle returns. Have a dedicated place to communicate with customers.
“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"
Henry Currer
Head of Operations, Swoon Furniture
No more disjointed return process
Integrate all your systems and have your teams work with the same data, from the same place.
Warehouse, Customer Service, Logistics - working together
Connect the return process across departments, save valuable time by automatically routing cases to the right stakeholder.
Integrated with your shipping couriers and carriers
Create return labels automatically. No copy-pasting and no extra tools. Easily get reimbursed for any products damaged during delivery.
Refund, replace and send gift cards, with just one click.
Let your customer service agents solve cases much quicker by automating repeating manual tasks.
"We are incredibly satisfied with Claimlane - not only as a platform for handling claims, but also as a reliable and proactive software partner. Throughout the project, they have acted as a close technical collaborator, consistently taking ownership beyond their own platform and contributing to the broader success of our systems integration."
Kasper Andersen
Director of IT, Konges Sløjd
An end-to-end returns solution for furniture brands
Create custom rules and routing
Handle as many SKU's as you have, with custom rules. Automatically route cases to specific outcomes or departments
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Integrates with your tech stack
Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.
Connect warehouse for powerful automations
Let your warehouse grade returned products and set automated outcomes.
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Stockists rule library
Upload stockist guidelines and route claims so your team never pays for someone else’s faults.
Automate repeat tasks
Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.
Omni-channel returns
Handle returns, warranty claims and repair request from any type of channel.
Frequently Asked Questions
How does Claimlane improve the customer return experience?
Claimlane gives your customers a self-service return portal where they can easily submit all the details needed. Your support team gets the right information upfront, and with automations handling the process, issues are resolved much faster - keeping customers happy and reducing back-and-forth.
Is Claimlane easy to integrate with my existing systems?
Yes, Claimlane is designed to integrate effortlessly with most major systems, including major eCommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.
Can Claimlane work within our physical stores?
Yes! Claimlane works multi-channel meaning you can receive and solve returns from your physical stores, e-commerce and third party marketplaces.
Does Claimlane come with analytics?
Yes! Claimlane has a data hub where all your returns, repairs, and claims are stored in one place. From there, you can create detailed reports on return reasons, faulty products, and much more.
Can Claimlane handle exchanges, refunds, and warranty claims?
Absolutely. Claimlane supports exchanges, refunds, warranty claims, repairs, and spare part flows. The portal is fully customizable, so you can create the exact flow your business needs - including adding assembly guides, videos, or other resources to help customers resolve issues smoothly.
Who uses Claimlane?
Retailers, suppliers and e-commerce stores all use Claimlane. The teams in the companies who uses our platform are usually: customer service, operations, warehouse, logistics and quality assurance.
How long does Claimlane take to implement?
For bigger furniture stores we have an implementation time at around 4-8 weeks.