Claimlane vs Narvar

See why retailers are choosing Claimlane over Narvar, when wanting to remove manual work from their warranty claims and returns process.

Used by 10,000+ retailers and suppliers

Compare Features

Claimlane vs Narvar

Specialization

Specializes in warranty claims and returns management for non-fashion companies.

Focuses primarily on returns. Not ideal for bulky items and warranty registration.

Custom Return Policy

Fully customize your return policy for different customer inquires and create customized outcomes for each. With Claimlane's workflows you can accomodate any scenario your customer might face.

Includes photo and video upload.

Limited customizability that doesn't cover edge cases.

Integrations

+30 integrations and API integration for custom stacks. Possibility for Claimlane to build it for you.
Includes photo and video upload.

Limited integrations when it comes to ecommerce stacks.

Pricing

Starts from £420 a month with possibility for additional product add-ons. Only pay for what you need.

Pricing is only avaliable after a meeting. Annual billing and potential hidden costs.

Warehouse and ERP integration

Integrates natively with your ERP and warehouse, streamlining invoicing and logistics.

Integrates natively with ERPs.

Warranty claim flow

Enable shoppers to self-serve warranty claims in Claimlane's Self-Service Portal.

Limited features.

Supplier communication

Seamlessly communicate with suppliers from the platform, resolving warranty claims and receiving credit notes faster.

N/A

Implementation time

Get set up in 1-2 days

Long implementation process.

And much more

Book a demo to hear all Claimlane's capabilities.

N/A

Compare features

Claimlane vs Narvar

Features

Specialization

Specializes in warranty claims and returns management for non-fashion companies.

Focuses primarily on returns. Not ideal for bulky items and warranty registration.

Custom return policy

Limited customizability that doesn't cover edge cases.

Integrations

+50 integrations and API integration for custom stacks. Possibility for Claimlane to help you build integrations.

Limited integration when it comes to ecommerce stacks.

Pricing

Starts from £420 a month with possibility for additional product add-ons. Only pay for what you need.

Pricing is only avaliable after a meeting.
Annual billing and potential hidden costs.

ERP integration

Integrates natively with ERPs such as Microsoft Business Central, making invoicing and logistics much easier to handle.

Integrates natively with ERPs.

Warranty claim flow

Enable shoppers to self-serve warranty claims in Claimlane's Self-Service Portal.

Limited features.

Supplier communication

Seamlessly forward claims to suppliers directly from the platform, resolving warranty claims and receiving credit notes faster.

N/A

Implementation time

Get set up in 1-2 days

Long implementation process

Omnichannel Returns

Support multiple channels including in-store, retail partners and more.

N/A

And much more

Book a meeting here to hear more about how we can help your business with your returns and warranty claims.

N/A

4 ways Claimlane is different from Narvar

Fully customizable flows

For businesses with multiple product categories and a lot SKU's it is crucial to have a fully customizable returns flow.

Warranty claims focused

While Narvar has a broader solution, Claimlane fixes your direct warranty claim and returns issues.

Connects you with your suppliers

Anybody dealing with warranty claims understand the struggle of forwarding a claim to a supplier. Claimlane makes that happen with a click of a button.

Analytics that focus on product improvements

Claimlanes analytics is made to uncover product faults so you can optimize your product quality.

Hear how Claimlane can help your business

Book demo

What is the difference between Claimlane and Narvar?

Narvar centers on post-purchase tracking and returns for larger retailers. Claimlane covers returns plus warranty claims, repairs, replacements, and spare parts in one system, with B2B and B2C claim flows, for brands and retailers of complex physical products.

See all Narvar alternatives

Don't just take our words for it

Sandra Smith

Customer Service Manager, Liewood

Due to the perfectly documented complaints with photos, issue codes, etc. communication with customers is effortless. We have reduced our resolution time from 4 days to 1 day.

Betina Kyed

Returns & Claims Manager, F.Engel K/S

With Claimlane there is no need to write many emails back and forth, as customers cannot submit claims without all the needed information.

Adnan Baessa

Head of Operations, Cult

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.

Mia Fjelsted

Customer Service Specialist, LuksusBaby

If you removed your product tomorrow I would start to cry

Jesper Nielsen

Head of Customer Service, GrejFreak

We achieved our ROI almost immediately by implementing Claimlane.

Victoria Klitvad

Sales Support, Mads Nørgaard

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.

Business Central

Shopify

Zendesk

WebShipper

nShift

Shipmondo

Salesforce

WooCommerce

Magento

Claimlane integrates with every system you have

With our integrations, all your returns data is centralized, and you can set up powerful automations, such as automatically generating shipping labels.

We also offer API connections and provide support to build custom integrations if needed.

Book demo

Should you choose Narvar or Claimlane?

Claimlane is not for everyone. If you’re a fashion Shopify store in need of a simple return setup, we recommend other solutions.

But if your returns are more complicated and you’re dealing with:



Endless back-and-forth emails with customers trying to collect information such as images.



Manually tracking claims with spreadsheets.



No data into your returns and warranty claims.



Struggling to coordinate with suppliers for reimbursements.



Handling returns, refunds & shipping manually.

Then you should choose Claimlane.

Book demo