Covid-19 rapidly changed customer habits, and the changes seem to be permanent. People have adopted new lifestyle patterns as digitalization revealed a more convenient way to live in today’s fast-paced societies.
Although many retail industries faced significant losses in sales during the first lockdown, it implemented various digital systems fast to meet the new needs and means that customers fostered.
The social distancing, isolation, and lockdown restrictions made people buy almost everything online. With eCommerce sales growing, it’s hardly surprising that more undesirable outcomes occur, increasing faulty product and warranty claims.
Ecommerce will continue to expand and accelerate far more than it already did. That means customer claims for faulty product and warranties will continue to increase, demanding a streamlined solution.
The increasing customer faulty product and warranty claim tickets in eCommerce, combined with the change in consumer behaviour, reflects stronger demand for automated and streamlined solutions.
With Claimlane, retailers can integrate seamless complaint processes between consumers and suppliers, which leads to increased customer satisfaction.