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Automate your case handling

Build workflows that match how your team works. Automate repetitive tasks, route cases to the right people, and reduce the time it takes to solve every ticket.
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Without Claimlane
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20+ days later, still not resolved
With Claimlane
0sec
auto-syncs to
Order system ERP Shipping Supplier portal WMS CRM Helpdesk
Solved in 1 minute
Customers submit fully documented tickets, AI creates an action plan, and your team solves the case in one place.
used by leading brands, retailers, and manufacturers worldwide
Angling Direct
BabySam
Black DIamond
Managing warranty claims and repairs across such a wide range of products used to be messy. Claimlane gives us a setup that keeps everything organized and easy to handle. It helps us respond faster and deliver the level of service our customers expect from us.
Tess Jordan
Senior Manager of Customer Experience
Case study
Coolshop
Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place.
Simone Andersen
Customer Service Director, Coolshop
Case study
Hummel
ITW construction products
MaxGaming
Before Claimlane, every case required manually digging around to find the best solution. Now we move faster and with real confidence. You can feel the impact within our support team and in every customer interaction.
Jacob Bay
Chief Operating Officer, MaxGaming
Case study
Nemo Equipment
Onyx Cookware
"Issuing refunds and replacements without switching between systems has been a huge time saver for our team."
Patrick Zangenberg
Head of Customer Service
Case study
Skechers
It was amazing how easy it was to roll out the Claimlane platform. The support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers.
Nicklas Smedegård
Business Controller
Case study
Swoon
Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.
Henry Currer
Head of Operations, Swoon Furniture
Case study
Tonies

One platform for post-purchase workflows

Handle every case in one place, with the right views, statuses, automations, and team setup for each workflow.
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Have a full overview of every case

Handle all warranty claims, returns, and registrations from one place. See who owns each ticket, what status it has, and what needs to happen next.

Give each team their own dashboard

Route tickets to the right team and let each team work from a view that only shows what matters to them.

Keep track of tickets with custom statuses

See exactly where each ticket stands. Use status changes to trigger automations and keep your workflows moving.

Sync tickets with your helpdesk

Keep working in your existing helpdesk while Claimlane handles the workflow behind the scenes. Sync tickets directly to your helpdesk, with the data your team needs.

Tailor workflows by channel

Manage B2C, B2B, and product registrations in separate views. Each with its own dashboard, workflows, and statuses.
"Claimlane enables us to centralize all our post-purchase operations. Instead of juggling multiple tools, everything from ticket intake to supplier collaboration is handled in one place."
Simone Andersen, Customer Service Director
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Portrait of Simone

Build automations to cut down resolution time

Stop wasting time on repetitive ticket work. Automate the steps that slow your customer support down, so they can focus on the cases that need real attention.
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Route tickets to the right team

Send each ticket to the right team automatically based on case type, product, country, sales channel, or any other rule you define.

Solve cases in one click

Refund, replace, send a gift card, discard an item, or trigger the next step in another system without leaving the ticket.

Keep customers updated automatically

Send the right email when a ticket changes status, so customers always know what is happening without your team ever writing an update manually.

Create auto-solve automations

Set rules for low-risk cases, like refunding a low-cost item automatically, so your team can spend time on the tickets that need real review.

Take actions across every system

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ERP

Push credit notes, refunds and stock adjustments back to your ERP, with no manual entry.

E-commerce

Create replacement orders, issue refunds and update order statuses directly from Claimlane.

Shipping

Generate return labels automatically and run automations based on triggers from your shipping provider.

Warehouse

Grade products and run automations based on grade type, solve return-to-sender parcels and more.

Helpdesk

Sync tickets and key data both ways, so agents always see the latest status, owner, and next step.

Email marketing

Sync product registrations to your email marketing tool to build your lists.
Illustration: Split bundle products into the right ticket

Solve warranty claims, insanely fast

Let customers self-serve their issues, resolve tickets with AI agents, and execute automations through deep integrations with your systems.
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