Retailer features

Make a perfect claim, everytime

Exchange Excel sheets, emails, yellow notes, and endless confusing supplier procedures with one ticket flow.
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Submit claims like a pro in minutes

Every supplier wants something different. With Claimlane, you don’t need to think twice. We set up the claim flow based on their requirements, so you will submit the correct data every time – breeze through and submit claims like a pro in just minutes!

Guidelines right at your fingertips

With your guidelines being easily accessible, your customers will get a much faster and more consistent claim handling. You will know what to do with every product right away.
"Due to the perfectly documented complaints with photos, issue codes, etc., communication with customers is more effortless and enables us to analyze the complaints. With Claimlane, we have reduced our resolution time from 4 days to 1 day. This has had a significant impact on our customer satisfaction."
Sandra Smith
Customer Service Manager, Liewood
"Scalable, intuitive, and insightful are the main attributes which make Claimlane a valuable part of our claim handling toolbox. The user-friendly front end makes it easy for customers and staff to work the platform. Customer feedback has been only positive, with beneficial effects for relations between sales, customer service and customers."
Claire Boeltoft
Head of Customer Relations, Woden
"It was amazing how easy it was to roll out the Claimlane platform. The amount of communication and the manuals that Claimlane had, made the implementation process much easier. From our managers’ perspective, this was a huge advantage. The level of support during the rollout has been fantastic, and it played an essential role in onboarding our stores and wholesalers."
Nicklas Smedegård
Business Controller, Skechers
"Claimlane is brilliant because it collects everything about claim warranties in one place. All data is correctly received the first time, and there is no confusion. Overall it gives the opportunity to deliver better customer service, save tons of time and get a more structured knowledge about repeating defects."
Customer Service Team, MarMar