Built for retailers
Reduce your returns and warranty claims handling time, save money, and keep customers happy all from one platform. No more chasing emails or waiting on suppliers. Claimlane gives your team a faster, easier way to manage returns and warranty claims.
Used by 10,000+ retailers and suppliers
Returns and warranty claims, solved in minutes - not days
Let customers submit claims through a simple self-service portal, with all the info you need upfront. Automations take care of the repetitive tasks, so your team can focus on solving the issue, not digging through emails and spreadsheets.
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Retention starts with how you handle problems
Fix claims insanely fast, and give your customers what they want: A quick resolution to their issues. Nobody wants to wait around to hear if their broken product can be fixed or replaced. The longer you leave a customer hanging, the more likely they are to churn.
Claimlane helps you deliver speedy, professional resolutions and removes the usual friction that leads to frustration. Better yet, you’ll have a digital record of every interaction, so your team can always respond with context and confidence.
Communicate with all your suppliers, easily
To solve returns or claims you need supplier communication. Claimlane connects you with your suppliers, giving you easy access to guidelines and receiving credit notes.
Chasing suppliers for credit notes or warranty guidelines? Claimlane lets you loop in the right supplier with a few clicks directly from your dashboard. You’ll always have access to up-to-date product information, and you can track the status of credit notes in one place.
Enable all your automations with powerful integrations
Automate refunds, discounts, shipping labels and more with standard and custom integrations.
Claimlane fits right into your existing tools. Connect your POS, ERP, ticketing system or logistics partner to Claimlane and let automations handle the heavy lifting - like issuing refunds, sending return labels, or assigning cases to the right team.
This isn’t just about saving time (though you will). It’s about setting up systems that work even when your team is offline.
"If you removed Claimlane tomorrow I would start to cry"
Tired of manually handling warranty claims? Then don't.
Book a demo
"If you removed Claimlane tomorrow I would cry"
A platform to handle all your returns
Claims handling
Get rid of email chains. Handle claims fast.
Reduce your resolution time on claims by 80% with a platform built to handle claims.
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Workflows
Build powerful workflows
Create workflows for specific customer needs such as repairs, faulty deliveries and other specific use cases.
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Forward to supplier
Get your credit notes, faster
Get credit notes quickly by communicating with your suppliers using Claimlane's supplier chat.
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