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Claimlane for Retailers
Manage all your complex return and claim types. End-to-end.
In one place.
Document claims and returns perfectly. Forward claims directly to brands. Recover your outstanding credit. That’s Claimlane, your end-to-end returns platform.
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Loved by over 8,000+ leading brands and retailers worldwide
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Managing returns and claims is complex
Badly documented returns and claims lead to unnecessary communication
Different policies and standards for hundreds of brands lead to inefficient workflows
No visibility on returns and claims statuses and credit recovery
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Claimlane streamlines the process
Customers create perfectly documented returns across all return and claim types
Handle all return types for all brands in one place in one unified way
Track returns and monitor performance of products, brands, and stores
Collect
Document returns and claims perfectly
Customize the self-service B2C return flow to ensure customers always provide the right data up front – regardless of the return type. This enables a smooth resolution process that saves time for the customer and your team.
Handle
Process returns efficiently
Handle all return types across all channels in one system. Set up custom workflows to get a clear overview of every return. Streamline communication and get back to customers faster.
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Submit claims to different brands easily
Every brand wants something different so submitting claims to hundreds of brands is challenging. In Claimlane, all brand guidelines are reflected in the submission form so you always provide the right information up front.
Automate processes
Integrate with your favorite systems and set up powerful automations, such as sending shipping labels or issuing credit notes, that save time and improve the customer experience.
"FFX saw a drop in returns from 3.1% in August to 2.5% in September after introducing Claimlane"
Paul Roby
Head of Customer Service, FFX
Analyze
Improve your business with product insights
Use the analytics module to dig deep into specific issues and to monitor your recovery of credit notes from brands.
Join our B2B network that connects 8000 retailers and brands
With Claimlane you and your B2B partners no longer have 100 different return flows, you all have one standard for handling B2B returns and claims.
Hear the love from other retailers
"Overall, it has simplified the claim processes for both customers and suppliers, and also removed a major stress factor in the whole organization"
Andreas Bang Nielsen
Marketing & Ecommerce Director, Davidsen
"Our workflow has become much better and more efficient – contributing to happier customers"
Jesper Gorell
Head of Customer Service, Grejfreak
"If you removed your product tomorrow I would start to cry"
Mia
Head of Returns, Luksusbaby
Find out how much your returns and claims process costs your business
Book a Free 30-minute consultation to:
Uncover high-impact areas using our RMA cost analysis
Benchmark your performance against similar businesses
Get 3 actionable recommendations to optimize your processes
See how we help over 8000 brands and retailers like you.
Learn below how brands and retailers use Claimlane to simplify their returns process, save time, and improve both the customer experience and the bottomline.
Want to learn more?
We’d love to explore how Claimlane can help you. Book a chat below.