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Manage all your warranties in one place

Claimlane helps retailers and manufacturers manage all their warranties in one dedicated system. Remove manual tasks from your workflows with automations and AI.
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The problem

Managing warranties by email, spreadsheet, or help desk is inefficient

Teams spend too much time managing warranties

Sending emails to customers just to collect all evidence you need for handling claims
Using email and help desks as your main hub for warranty management gets messy quickly.
Having to handle refunds, replacements, spare parts, repairs and more, using different tools.

Manage all warranties and solve claims from one place

Let customers self-serve and submit all relevant claims information up front.
Manage all warranties, repairs and even returns in one place.
Trigger outcomes from the platform, such as refunds, replacements, and repairs.
The solution

Receive warranties, route them through workflows, and automate outcomes

Get warranty claims with all info, up front

Self-service: Let customers self-serve their issues, no matter the SKU, return type and market, freeing up valuable time for your support agents.
Customize every field: Collect exactly the information you need, such as photos, videos, serial numbers, and more, so you can resolve customer issues in minutes, not hours.
Made for complex products: While other portals can only handle simple products like clothing, our portal is made to handle the most complex products.
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Build workflows for any aftersales use case

Route every case automatically: Send tickets to the right team based on SKU, supplier, or case type so nothing gets stuck or missed.
Ensure consistent resolutions: Standardize how warranty claims, returns, and repairs are handled so every case follows the correct path to resolution.
Automate communication and updates: Keep customers, warehouses, service centers, and internal teams informed automatically from start to finish.

Solve warranty claims with AI Agents

Handle complex cases automatically: Let the AI Agent resolve warranty claims, repair requests, replacements, and returns, even when rules and suppliers vary.
Support agents make faster decisions: Get clear recommendations without searching guidelines, supplier documents, or switching between systems.
Improve with every case: Learn from past interactions, product data, supplier preferences, and customer history to suggest the right outcome every time.
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13 tabs open to solve one warranty claim?

Connect everything to Claimlane and handle refunds, customer communication, shipping labels, and more from one place.
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+75 integrations

Manage all your aftersales in one place

Collect warranty registrations

Let customers register warranties, so you can collect marketing permission and keep track of all extended warranties.

Replace, repair and more

Not all claims need a refund. Some need to be replaced, repaired, and others need spare parts sent. Do it all from one place.

Return fraud

Analyze customer interactions and detect fraudulent behavior.

Ticket assignment and statuses

Route cases to specific departments, track ticket progress and always know who owns what so important issues never stall.

Centralize all your aftersales

Manage all your aftersales inside one platform, including supplier, retailer and customer claims.

Send spare parts with ease

Let customers choose their missing spare parts directly from the portal, reducing manual work for your team.

Frequently Asked Questions

What is Claimlane?

Claimlane is a warranty management platform that helps businesses automate manual processes, improve customer experience, and reduce operational costs.

Who does Claimlane help?

We support a wide range of businesses - including retailers, manufacturers, and suppliers. Our customers span from product categories like furniture and and electronics to industries such as heavy machinery and automotive.

How do Claimlane AI Agents work?

Claimlane AI Agents speed up your warranty handling by processing claims automatically. They validate information, learn how your business and suppliers prefer to solve claims, and check for fraud, helping your team resolve cases faster and more accurately.

Do we need technical expertise to set up Claimlane?

Not at all. Claimlane is built to be plug-and-play. Most teams can get started without internal developers. Our onboarding team handles setup, integrations, and configuration for you. If you need any specific integrations build, we can build them for you.

Can I use Claimlane for only one part of my workflow?

No. Claimlane is fully modular. If you only need warranty registration, a management dashboard, or a specific workflow, you can use just that module, without adopting the whole platform.

How fast can we get set up?

Most customers go live in a few days where more technical set ups can take a few weeks.

Interested in seeing how Claimlane can transform your warranty setup?

Book a short call and get a tailored walkthrough of how Claimlane can reduce manual work  and improve customer experience.

In the meeting we'll:
Review your warranty challenges and current workflows
Give you a walkthrough of the Claimlane platform
Give expert advice on how you can automate and optimize your current warranty workflows
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Looking for help? Please contact support here
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