Solve warranty claims and RMA requests, without emails and spreadsheets

Replace emails and spreadsheets with a platform for managing returns and warranty claims.

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Have a portal where consumers easily can submit warranty claims and returns.

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Automate outcomes such as refunds, replacements and discounts.

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Use analytics to spot faulty products and return trends.

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Used by 10,000+ retailers and suppliers

Let customers submit warranty claims, with all the right information

Enable customers to self-submit warranty claims and returns. Get all the information upfront, and resolve issues in minutes.

Self-Service done right

Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.

Fast resolution time

Receive warranty claims with all the information you need to resolve them in minutes, not hours.

Flexible customization

Create flows for specific products, enable your customers to choose preffered solution and much more.

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“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"

Henry Currer

Head of Operations, Swoon Furniture

A dedicated platform for warranty claims and returns

No more manual work in spreadsheets. Track and solve all your warranty claims and returns in one place.

Centralized management

Handle returns and warranty claims across all sales channels, from online stores to physical retail locations, in one place.

Recover credit notes

Forward warranty claims to suppliers, with all the necessary information, for a fast compensation.

Clear data reporting

Get data into all your returns and warranty claims. See the reason behind every product that gets returned, and start fixing faulty products.

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Manage and handle your warranty claims, with ease

Warranty portal

Customers can submit warranty claims with all the right information. No more email ping-pong.

Custom rules

Ask for different info depending on the product or supplier. No more missing images or vague descriptions.

Warranty registration

Automatically collect warranty registrations so you always know what’s covered and when.

B2B claims handling

Easily handle warranty claims between retailers and suppliers. Everything's in one place, no back-and-forth.

Custom flows

Create flows for repairs, missing parts, or other scenarios. Each claim goes down the right path from day one.

Product analytics

Spot faulty products and weak suppliers fast. Use real data to fix the root cause, not just the symptoms.

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How is Claimlane different from other return providers?

Built for non-fashion companies

While other platforms primary focus are helping fashion & clothing companies, Claimlane is made to help busineses with a much more complicated returns process.

Warranty claims focused

Other platforms are usually good for simple returns, Claimlane is designed specifically for collecting and managing warranty claims.

Connects you with your suppliers

Anybody dealing with warranty claims understand the struggle of forwarding a claim to a supplier and actually getting compensated. Claimlane makes that happen with a click of a button.

Fautly product analytics

Most platforms offer analytics to be used in marketing. Claimlane offers analytics into faulty products and bad-perfoming suppliers. Enabling you to fix quality issues and recover compensation from suppliers.

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Used by +10,000 companies.
Don't just take our word for it

Andreas Bang Nielsen

Marketing Director, Davidsen

Before Claimlane, our entire customer service team of 5 agents was involved in claims handling, with additional seasonal help from other departments. Today, we have 1-2 agents who can solve everything in Claimlane.

Benny Kristiansen

Former Chief Sales Officer, Sebra

With Claimlane, we can process the cases significantly faster than before, and at the same time, we get the right data per claim and thus valuable insight for improvement.

Henry Currer

Head of Operations, Swoon Furniture

Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.

Victoria Klitvad

Sales Support, Mads Nørgaard

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.

Jesper Nielsen

Head of Customer Service, GrejFreak

We achieved our ROI almost immediately by implementing Claimlane.

Mia Fjelsted

Customer Service Specialist, LuksusBaby

If you removed your product tomorrow I would start to cry

Frequently Asked Questions

Can suppliers also use Claimlane?

Yes, suppliers can use Claimlane too! Our platform allows you to manage warranty claims and returns from your retailers and partners. Suppliers get their own B2B return portal, dashboard and analytics.

Is Claimlane easy to integrate with my existing systems?

Yes, Claimlane is designed to integrate effortlessly with most major systems, including major eCommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.

How much does Claimlane cost?

Claimlane pricing starts from €399 a month

I also have issues with managing returns. Can Claimlane help with that too?

Yes, Claimlane can handle both returns and warranty claims. Our platform lets you manage both your returns and warranty claims. By automating both processes, you can save time, reduce errors, and provide a better experience for your customers.

Who uses Claimlane?

Retailers, suppliers, and e-commerce stores all use Claimlane. The teams in the companies who uses our platform are usually: customer service, operations, product control and marketing.

Hear how Claimlane can fix your warranty claim process.

Replace manual emails and spreadsheets with a dedicated platform for managing returns and warranty claims.