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Solve RMAs no matter how complex, with automations

Connect your warehouse, customer service team and logistics to solve returns, warranty claims, repairs, in the most optimized way.
Have a portal where consumers easily can submit any type of RMA: returns, warranty claims and repairs.
Automate outcomes such as refunds, replacements and discounts.
Use automations and custom rules to significantly reduce time spent on each RMA.
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Claimlane workflows
Warranty Management Software

Why your current setup might be failing

You manually have to create replacement orders, refunds and shipping labels.
You've outscaled your current system and need customizability.
You lack data into your RMAs, product quality and supply chain.
You lack integrations into your current systems.

How Claimlane helps with returns

Get a self-service portal where customers can submit RMAs without any human touchpoint.
Automate recurring tasks such as replacement orders, refunds, gift cards and shipping labels.
Collect data and analyze your return reasons, supplier performance and product quality.
Integrates to e-commerce systems, help desks, ERPs, CRM, ESPs and more.

Get documented RMAs, up front

Enable customers to self-submit warranty claims and returns. Get all the information upfront, and resolve issues in minutes.

Self-Service done right
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Fast resolution time
Receive warranty claims with all the information you need to resolve them in minutes, not hours.
Flexible customization
Create flows for specific products, enable your customers to choose preferred solution and much more.
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“Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement"
Henry Currer
Head of Operations, Swoon Furniture

A dedicated platform for solving RMAs

No more manual work in spreadsheets. Track every returns and warranty claim for full visibility and solve them incredibly fast.

Centralized management
Handle returns and warranty claims across all sales channels, from online stores to physical retail locations, in one place.
Custom rules
Need suppliers to get specific information? Want customers from certain countries to cover their own shipping? With custom rules, you can handle every scenario your way.
Automate tedious tasks
Stop wasting time on repetitive work. No more chasing answers by email or switching systems to issue refunds and replacements. Automate your everyday tasks and win back your time.
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"Before Claimlane, our customer could expect their claim to involve back-and-forth emails and be quite time-consuming, now a claim will be submitted at 8:00 AM and resolved before 10:00 AM"
Rasmus Andersen
Chief Operating Officer, Onyx Cookware

Connect your warehouse for powerful automations

Scan incoming returns in your warehouse, grade them and create automated outcomes based on gradings.

Run actions based on grading
Grade incoming returns and run automated outcomes such as refunds, replacements or destroy based on grade.
Better communication across teams
Let RMA technicians add internal comments and images directly to tickets, making every team handover seamless.
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Easy RMAs.
Smooth operations.
Happy customers.

Product quality analytics

See which products are most often returned, repaired, or claimed - and why. Use better data to start fixing production issues.

Self-service return portal

Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.

Connect warehouse and 3PLs

Let your warehouse or 3PLs use Claimlane. Grade returned products and set automated outcomes.

Supplier rule library

Handling B2B returns and claims have never been easier. Upload supplier guidelines and route claims so your team never pays for someone else’s faults.

Automate repeat tasks

Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.

Frequently Asked Questions

What does Claimlane do?
Claimlane helps you manage RMAs by handling returns, repairs, and warranty claims in one place. It automates routine tasks, keeps communication clear, and gives you useful insights to improve products and customer experience.
Is Claimlane easy to integrate with my existing systems?
Yes, Claimlane is designed to integrate effortlessly with most major systems, including major eCommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.
How much does Claimlane cost?
Claimlane pricing starts at €399 per month.

The plans are modular, so you only pay for the features and volume that match your needs.
We sell complex products, can Claimlane handle this?
Yes. Claimlane supports both simple RMAs (like t-shirts, shoes, and watches) and complex RMAs (such as furniture, heavy machinery, and electronics). The platform is highly customizable, so you can adapt it to fit your exact processes and requirements.
Who uses Claimlane?
Retailers, suppliers, and e-commerce stores all use Claimlane. Company sizes varies from small and medium businesses to large enterprises.

The teams in the companies who uses our platform are usually: customer service, operations, quality assurance, warehouse and marketing.

Let's talk RMAs.
Hear how we can help.

Book a 30-minute meeting so we can deep dive into your current setup and explore ways to optimize it.