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Solve returns with automations

Solve returns much quicker for your customers with automations. Get happier customers and smoother internal operations with Claimlane.
Have a return portal where consumers easily can submit returns.
Automate outcomes such as refunds, replacements, exchanges, gift cards and more.
Use analytics to spot faulty products and return trends.
Hear how we can help
Claimlane workflows

Why your current setup might be failing

You manually have to create replacement orders, refunds and shipping labels.
You've outscaled your current system and need customizability.
You lack data into your returns, product quality and supply chain.
You lack integrations into your current systems.

How Claimlane helps with returns

Get a self-service portal where customers can submit returns without any human touchpoint.
Automate recurring tasks such as replacement orders, refunds, gift cards and shipping labels.
Collect data and analyze your return reasons, supplier performance and more.
Integrates to e-commerce systems, help desks, ERPs, CRM, ESPs and more.

One portal for all your returns

Enable customers to self-submit returns. Get all the information upfront, and resolve issues in minutes.

Self-Service done right
Let your customers submit returns and warranty claims by themselves. No more email-chains chasing order numbers and images.
Drive loyalty with fast resolution time
Receive returns with all the information you need to resolve them in minutes, not hours.
Flexible customization
Returns, claims, repairs - whatever your business need, you can build it. Route tickets to specific outcomes and stakeholders.
Talk to an Expert
"Claimlane's Self-Service Portal has revolutionized how our customers submit their returns and warranty claims"
Adnan Baessa
Head of Operations, Cult Furniture

Handle everything from one place

Having to use 4 different systems to handle a return is one of the biggest time wasters. With Claimlane you can set up automations and handle any ticket from one place.

Build automated workflows
Stop wasting time on return tickets that are easily solved. Simply review and accept and let automations do the rest.
Communicate with customers from one inbox
Helpdesk tools or email is not made to handle returns. Have a dedicated place to communicate with customers.
Get in touch today
"Before Claimlane, our customer could expect their warranty claim to involve back-and-forth emails and be quite time-consuming, now a claim will be submitted at 8:00 AM and resolved before 10:00 AM"
Rasmus Andersen
Chief Operating Officer, Onyx Cookware

Refund, replace and create return labels with a click of a button

No need to go from system to system, trying to handle your returns and warranty claims. Refund, give discounts or replace products directly from Claimlane, with just one click.

Integrated with your shipping provider
Create return labels automatically. No copy-pasting and no extra tools.
Refund or replace with a click of a button
Claimlane makes is easier than ever before to handle returns and claims. Handle a return in less than a minute.
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Easy returns.
Smooth operations.
Happy customers.

Retain revenue with exchanges

If a customer gets the wrong size, color or product, let them exchange it instead of returning it so you don’t lose the sale.

Self-service return portal

Give your customers the easiest portal to upload photos and details once, so you stop chasing missing info over email.

Integrates with your tech stack

Connect your helpdesk, ERP, e-commerce solution and shipping provider into one place, to create automatic workflows.

Connect warehouse and 3PLs

Let your warehouse or 3PLs start using Claimlane. Grade returned products and set automated outcomes.

Supplier rule library

Upload supplier guidelines and route claims so your team never pays for someone else’s faults.

Automate repeat tasks

Save hours with automations for tedious tasks such as creating shipping labels, drafting replacements orders and refunding customers.

Go from email and angry customers

To automations and solved returns

Get in touch

Frequently Asked Questions

How does Claimlane improve the customer return experience?
Claimlane gives your customers a self-service return portal where they can easily submit all the details needed. Your support team gets the right information upfront, and with automations handling the process, issues are resolved much faster - keeping customers happy and reducing back-and-forth.
Is Claimlane easy to integrate with my existing systems?
Yes, Claimlane is designed to integrate effortlessly with most major systems, including major eCommerce platforms, like Shopify, WooCommerce, and Magento. See all our integrations here.
Does Claimlane work internationally?
Yes! Claimlane is used in 76+ countries. Our built-in automated translation tool makes it simple to scale your return portal across new markets without extra hassle.
Can Claimlane handle exchanges, refunds, and warranty claims?
Absolutely. Claimlane supports exchanges, refunds, warranty claims, repairs, and spare part flows. The portal is fully customizable, so you can create the exact flow your business needs - including adding guides, videos, or other resources to help customers resolve issues smoothly.
Who uses Claimlane?
Retailers, suppliers and e-commerce stores all use Claimlane. The teams in the companies who uses our platform are usually: customer service, operations, warehouse, logistics and quality assurance.
How much does Claimlane cost and how quickly can I get started?
Our pricing starts at €400. The exact cost depends on your company’s size and tech stack. For implementation, simple setups can be ready in days, while more advanced implemations typically take about a month.

Let's talk returns. See exactly how we can help.