Claimlane vs Loop Returns

See why retailers are choosing Claimlane over Loop Returns, when wanting to remove manual work from their warranty claims and returns process.

Used by 10,000+ retailers and suppliers

Compare Features

Claimlane vs Loop Returns

Specialization

Specializes in warranty claims and returns management for non-fashion companies.

Focuses primarily on returns for Fashion & Apparel. Limited features for more bulky items.

Custom Return Policy

Fully customize your return policy for different customer inquires and create customized outcomes for each. With Claimlane's workflows you can accomodate any scenario your customer might face.

Includes photo and video upload.

Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.

Integrations

+30 integrations and API integration for custom stacks. Possibility for Claimlane to build it for you.
Includes photo and video upload.

+10 integrations

Pricing

Starts from £420 a month.

Pricing is only avaliable after a meeting.

Warehouse and ERP integration

Integrates natively with your ERP and warehouse, streamlining invoicing and logistics.

N/A

Warranty claim flow

Enable shoppers to self-serve warranty claims in Claimlane's Self-Service Portal.

N/A

Supplier communication

Seamlessly communicate with suppliers from the platform, resolving warranty claims and receiving credit notes faster.

N/A

Warranty analytics

Get warranty insights such as your most claimed products and fix production issues.

N/A

Customer success

Dedicated customer success manager and implementation specialist.

N/A

And much more

Book a demo to hear all Claimlane's capabilities.

N/A

Compare features

Claimlane vs Loop Returns

Features

Specialization

Specializes in warranty claims and returns management for non-fashion companies.

Focuses primarily on returns for Fashion & Apparel. Limited features for more bulky items.

Custom return policy

Create a standard return policy with rules that include return windows, eligibility conditions, fees, automation flows, and more.

Setup refunds and exchanges.

Very good for simple returns such as Fashion & Clothing.

Integrations

+50 integrations and API integration for custom stacks. Possibility for Claimlane to help you build integrations.

Only ecommerce integration is Shopify.
Limited tech stack avaliable.

Pricing

Starts from £420 a month.

Pricing is only avaliable after a meeting.
Annual billing and potential hidden costs.

ERP integration

Integrates natively with ERPs such as Microsoft Business Central, making invoicing and logistics much easier to handle.

N/A

Warranty claim flow

Enable shoppers to self-serve warranty claims in Claimlane's Self-Service Portal.

Limited features.

Supplier communication

Seamlessly forward claims to suppliers directly from the platform, resolving warranty claims and receiving credit notes faster.

N/A

Return analytics

Get return insights such as your most returned items and fix production issues.

Some analytics features, mostly marketing related.

Customer success

Dedicated customer success manager and implementation specialist.

N/A

Omnichannel Returns

Support multiple channels including in-store, retail partners and more.

Only Shopify

And much more

Book a meeting here to hear more about how we can help your business with your returns and warranty claims.

N/A

4 ways Claimlane is different from Loop Returns

Built for non-fashion companies

While Loop Returns primary focus is helping fashion & clothing companies, Claimlane is made to help busineses with a much more complicated returns process.

Warranty claims focused

While Loop Returns is good for simple returns, Claimlane is designed specifically for collecting and managing warranty claims.

Connects you with your suppliers

Anybody dealing with warranty claims understand the struggle of forwarding a claim to a supplier. Claimlane makes that happen with a click of a button.

For more than just Shopify Stores

Loop Returns only supports Shopify stores. Claimlane integrates with multiple different ecommerce systems such as Magento, WooCommerce and more.

Hear how Claimlane can help your business

Book demo

What is the difference between Claimlane and Loop Returns?

Loop Returns is a Shopify-focused returns app built around exchanges and store credit for DTC brands. Claimlane covers the wider aftersales cycle: returns plus warranty claims, repairs, replacements, and spare parts in one system, and works across B2B and B2C for brands with complex physical products.

See all Loop Returns alternatives

Don't just take our words for it

Sandra Smith

Customer Service Manager, Liewood

With Claimlane we have reduced our resolution time from 4 days to 1 day

Betina Kyed

Returns & Claims Manager, F.Engel K/S

With Claimlane there is no need to write many emails back and forth, as customers cannot submit claims without all the needed information.

Adnan Baessa

Head of Operations, Cult

Claimlane's Self-Service Portal has revolutionized how our customers submit their requests and eliminated the need for phone calls and email exchanges.

Mia Fjelsted

Customer Service Specialist, LuksusBaby

If you removed your product tomorrow I would start to cry

Jesper Nielsen

Head of Customer Service, GrejFreak

We achieved our ROI almost immediately by implementing Claimlane.

Victoria Klitvad

Sales Support, Mads Nørgaard

We save both time and money by not having to call back faulty products from our retailers, which is also better for the environment. Now, we can judge a claim just from a picture.

Business Central

Shopify

Zendesk

WebShipper

nShift

Shipmondo

Salesforce

WooCommerce

Magento

Claimlane integrates with every system you have

With our integrations, all your returns data is centralized, and you can set up powerful automations, such as automatically generating shipping labels.

We also offer API connections and provide support to build custom integrations if needed.

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Should you choose Loop Returns or Claimlane?

Claimlane is not for everyone. If you’re a fashion Shopify store in need of a simple return setup, we recommend Loop Returns or other alternatives.

But if your returns are more complicated and you’re dealing with:



Endless back-and-forth emails with customers trying to collect information such as images.



Manually tracking claims with spreadsheets.



No data into your returns and warranty claims.



Coordinating with suppliers for reimbursements.



Handling returns, refunds & shipping manually.

Then you should choose Claimlane.

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